Mediafly Outage History
Mediafly is up right nowPingoru has recorded 51 incidents for Mediafly: 22 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 146 of 720 (20%) |
| May 2026 | 2 | 6 of 744 (1%) |
| June 2026 | 1 | 203 of 720 (28%) |
| July 2026 | 0 | 133 of 744 (18%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 6 of 590 (1%) |
Incidents, newest first
Major October 13, 2025 Video playback issues 7h 24m
Started Oct 13, 2025, 07:56 AM UTC· resolved Oct 13, 2025, 03:21 PM UTC
- investigating Oct 13, 2025, 07:56 AM UTC
Video playback is currently having issues and we are working on identifying the source of the problem.
- identified Oct 13, 2025, 09:08 AM UTC
We have identified an SSL certificate has expired and we're working to update the certificate.
- monitoring Oct 13, 2025, 02:41 PM UTC
The issue has now been resolved and we are monitoring the systems for any other issues.
- resolved Oct 13, 2025, 03:21 PM UTC
This incident has been resolved.
Critical October 2, 2025 Value Toolbuilder Outage 23m Engagement: Value Platform
Started Oct 02, 2025, 11:52 PM UTC· resolved Oct 03, 2025, 12:15 AM UTC
- investigating Oct 02, 2025, 11:52 PM UTC
Our team is currently investigating an issue affecting Toolbuilder. At this time, users may experience a white/maintenance page when accessing tools.
- identified Oct 03, 2025, 12:05 AM UTC
Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience white/maintenance page.
- resolved Oct 03, 2025, 12:15 AM UTC
This issue has been resolved
Critical September 23, 2025 Toolbuilder Outage on Value 5m Engagement: Value Platform
Started Sep 23, 2025, 08:36 PM UTC· resolved Sep 23, 2025, 08:42 PM UTC
- investigating Sep 23, 2025, 08:36 PM UTC
Our team is currently investigating an issue affecting Toolbuilder, Value. At this time, users may experience a maintenance or white page.
- resolved Sep 23, 2025, 08:42 PM UTC
Our team has resolved the issue affecting Toolbuilder, Value. At this time, users should be experiencing no issues.
Critical September 19, 2025 Toolbuilder Outage 22m Engagement: Value Platform
Started Sep 19, 2025, 10:45 PM UTC· resolved Sep 19, 2025, 11:08 PM UTC
- investigating Sep 19, 2025, 10:45 PM UTC
Our team is currently investigating an issue affecting Toolbuilder. At this time, users may experience a white screen or maintenance page when accessing Toolbuilder tools.
- resolved Sep 19, 2025, 11:08 PM UTC
Our team has resolved the issue affecting Toolbuilder. At this time, users should be experiencing no issues.
Minor September 8, 2025 Backlog Processing Assets 12h 43m Engagement: Asset Processing
Started Sep 08, 2025, 09:25 PM UTC· resolved Sep 09, 2025, 10:09 AM UTC
- monitoring Sep 08, 2025, 09:25 PM UTC
There was a large influx of new assets that has caused a backlog in processing. We are working through the backlog as quickly as we can.
- resolved Sep 09, 2025, 10:09 AM UTC
We have caught up on the backlog of processing items.
Major August 27, 2025 Some Value Services are Disrupted 1h 1m Engagement: Value Platform
Started Aug 27, 2025, 04:16 PM UTC· resolved Aug 27, 2025, 05:17 PM UTC
- investigating Aug 27, 2025, 04:16 PM UTC
A server hosting a subset of our value services has become unresponsive. We are looking into the issue.
- resolved Aug 27, 2025, 05:17 PM UTC
We've resolved the server issue. We will continue to monitor the behavior. We had a deployment that was unsuccessful that we were alerted to. All tools should be operational again.
Major August 26, 2025 External user logins are failling for vanity domains 2h 39m Engagement: Web Viewer & Devices
Started Aug 26, 2025, 03:56 PM UTC· resolved Aug 26, 2025, 06:35 PM UTC
- investigating Aug 26, 2025, 03:56 PM UTC
External user logins are failing for vanity domains. We are investigating.
- identified Aug 26, 2025, 04:18 PM UTC
We have identified a is configuration that is breaking some login redirects. We are working on a fix.
- resolved Aug 26, 2025, 06:35 PM UTC
This incident has been resolved.
Major August 21, 2025 AI Search Outage 3h 56m Engagement: Web Viewer & Devices, Engagement: Value Platform
Started Aug 21, 2025, 07:31 PM UTC· resolved Aug 21, 2025, 11:28 PM UTC
- monitoring Aug 21, 2025, 07:31 PM UTC
A vendor of ours is currently having an outage that is affecting AI search functionality. We are monitoring the situation and will notify when the issue is resolved.
- resolved Aug 21, 2025, 11:28 PM UTC
This incident has been resolved.
Major August 21, 2025 Value service outage 18m Engagement: Value Platform
Started Aug 21, 2025, 02:33 PM UTC· resolved Aug 21, 2025, 02:52 PM UTC
- identified Aug 21, 2025, 02:33 PM UTC
A server has become unresponsive and this is impacting a subset of value services. We are working on a fix.
- resolved Aug 21, 2025, 02:52 PM UTC
This incident has been resolved.
Minor August 20, 2025 Engagement Value Extensions Showing as Failed in UI 52m Engagement: Web Viewer & Devices, Engagement: Value Platform
Started Aug 20, 2025, 03:15 PM UTC· resolved Aug 20, 2025, 04:07 PM UTC
- identified Aug 20, 2025, 03:15 PM UTC
Some Value Extensions are showing up as failed in the UI. The tools are working, the error is erroneous. We are have identified the underlying cause and are working on a fix.
- resolved Aug 20, 2025, 04:07 PM UTC
This incident has been resolved.
Major August 8, 2025 Delayed Analytics 1h 16m Engagement: Web Viewer & Devices
Started Aug 08, 2025, 02:10 PM UTC· resolved Aug 08, 2025, 03:26 PM UTC
- investigating Aug 08, 2025, 02:10 PM UTC
We are currently experiencing delays processing analytics. We are investigating.
- monitoring Aug 08, 2025, 02:29 PM UTC
We've identified the underlying cause and have deployed a fix. We expect the backlog to be cleared soon.
- resolved Aug 08, 2025, 03:26 PM UTC
This incident has been resolved.
Major August 6, 2025 Errors Creating Users 33m Engagement: Airship
Started Aug 06, 2025, 04:31 PM UTC· resolved Aug 06, 2025, 05:04 PM UTC
- investigating Aug 06, 2025, 04:31 PM UTC
Some customers are getting errors when creating new users. We are investigating.
- resolved Aug 06, 2025, 05:04 PM UTC
This incident has been resolved.
Major July 31, 2025 Page Editor Performance Issues 1h 46m Engagement: Value Platform
Started Jul 31, 2025, 03:05 PM UTC· resolved Jul 31, 2025, 04:52 PM UTC
- investigating Jul 31, 2025, 03:05 PM UTC
Some users are experiencing performance issues using Page Editor. We are investigating.
- monitoring Jul 31, 2025, 03:38 PM UTC
We reverted to a previous build and expect this to resolve the performance issues. We are continuing to monitor the system.
- resolved Jul 31, 2025, 04:52 PM UTC
This incident has been resolved.
Major July 22, 2025 Coach call processing outage 2h 9m Coach (formerly ExecVision)
Started Jul 22, 2025, 03:27 PM UTC· resolved Jul 22, 2025, 05:36 PM UTC
- identified Jul 22, 2025, 03:27 PM UTC
We have identified an issue with Coach that is preventing calls from being processed. Calls are being imported and recorded properly, but not processed and displayed in the application. We are working to resolve this issue.
- monitoring Jul 22, 2025, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2025, 05:36 PM UTC
This incident has been resolved.
Major July 17, 2025 Outage Observed on Airship 7m Engagement: Airship
Started Jul 17, 2025, 04:00 PM UTC· resolved Jul 17, 2025, 04:07 PM UTC
- investigating Jul 17, 2025, 04:00 PM UTC
Our team has identified a fix for an issue affecting Airship in Engagement and are working to resolve the problem. At this time, users may experience intermittent issues.
- resolved Jul 17, 2025, 04:07 PM UTC
We've identified the problem in Airship and have fully resolved the issue. It is now back to fully operational.
Minor July 2, 2025 Issue with Output Report Charts in Value Toolbuilder 37m Engagement: Value Platform
Started Jul 02, 2025, 06:57 PM UTC· resolved Jul 02, 2025, 07:35 PM UTC
- investigating Jul 02, 2025, 06:57 PM UTC
We are currently experiencing an issue affecting how charts are rendered in output reports in the Value Toolbuilder application. Our team is actively working to resolve this as quickly as possible.
- identified Jul 02, 2025, 07:25 PM UTC
Our team has identified a fix and is working on deploying a solution. We will provide an update soon.
- resolved Jul 02, 2025, 07:35 PM UTC
The source of the issue has been identified and resolved.
Major July 2, 2025 Coach recording bot calls not properly processing 3h 20m Coach (formerly ExecVision)
Started Jul 02, 2025, 05:14 PM UTC· resolved Jul 02, 2025, 08:35 PM UTC
- investigating Jul 02, 2025, 05:14 PM UTC
Currently, the Coach recording bot is recording calls, but failing to process them into the application. We are investigating the issue.
- monitoring Jul 02, 2025, 07:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 08:35 PM UTC
This incident has been resolved.
Critical June 12, 2025 Outage on Dooly 1h 36m Dooly
Started Jun 12, 2025, 06:48 PM UTC· resolved Jun 12, 2025, 08:25 PM UTC
- investigating Jun 12, 2025, 06:48 PM UTC
Our team is currently investigating an issue affecting Dooly. At this time, users may experience inability to load start.dooly.ai
- monitoring Jun 12, 2025, 06:53 PM UTC
Dooly has been effected by our infrastructure provider, Google Cloud Provider having multiple service issues. We are monitoring this incident.
- resolved Jun 12, 2025, 08:25 PM UTC
Dooly is fully functional.
Minor April 24, 2025 Data Processing Delays - Reporting Tools Affected 1h 6m
Started Apr 24, 2025, 05:45 PM UTC· resolved Apr 24, 2025, 06:52 PM UTC
- investigating Apr 24, 2025, 05:45 PM UTC
We are currently experiencing delays collecting view analytics. We are investigating.
- resolved Apr 24, 2025, 06:52 PM UTC
The source of delay has been identified and resolved.
Major April 7, 2025 Issues with Third Party Vendor 2h 19m Coach (formerly ExecVision)
Started Apr 07, 2025, 06:49 PM UTC· resolved Apr 07, 2025, 09:08 PM UTC
- identified Apr 07, 2025, 06:49 PM UTC
A third party vendor is currently experiencing an outage which is preventing us from being able to process all Google meet calls. We are in contact with the vendor and waiting for the issue to be resolved.
- resolved Apr 07, 2025, 09:08 PM UTC
This incident has been resolved.
Major March 27, 2025 Value Outage 18m Engagement: Value Platform
Started Mar 27, 2025, 10:23 PM UTC· resolved Mar 27, 2025, 10:42 PM UTC
- investigating Mar 27, 2025, 10:23 PM UTC
We're experiencing an outage on one of our productions servers leading to a partial outage. We are currently investigating.
- resolved Mar 27, 2025, 10:42 PM UTC
We've resolved the issue. The service is up again
Major March 19, 2025 Issues joining Zoom calls 16h 43m Coach (formerly ExecVision)
Started Mar 19, 2025, 09:36 PM UTC· resolved Mar 20, 2025, 02:19 PM UTC
- identified Mar 19, 2025, 09:36 PM UTC
A third party vendor is having an outage that is causing us to have issues joining zoom calls. We are waiting on the vendor to resolve the underlying problem.
- resolved Mar 20, 2025, 02:19 PM UTC
Our vendor has resolved issues they were having with their API. Call functionality has returned to normal.
Major February 27, 2025 Partial Value Services Outage 32m Engagement: Value Platform
Started Feb 27, 2025, 11:10 PM UTC· resolved Feb 27, 2025, 11:43 PM UTC
- identified Feb 27, 2025, 11:10 PM UTC
A small portion of value services are currently offline due to a server issue. We have identified the problem and are expecting it to be resolved shortly.
- resolved Feb 27, 2025, 11:43 PM UTC
This incident has been resolved.
Major February 21, 2025 Value Apps Interrupted 8m Engagement: Value Platform
Started Feb 21, 2025, 09:47 PM UTC· resolved Feb 21, 2025, 09:55 PM UTC
- monitoring Feb 21, 2025, 09:47 PM UTC
A critical Value server has experienced an issue. A small portion of Value services are restarting and should be back online shortly.
- resolved Feb 21, 2025, 09:55 PM UTC
This incident has been resolved.
Major February 17, 2025 Admin Portal Login Outage on Tool Builder 1h 59m Engagement: Value Platform
Started Feb 17, 2025, 03:11 PM UTC· resolved Feb 17, 2025, 05:10 PM UTC
- investigating Feb 17, 2025, 03:11 PM UTC
Our team is currently investigating an issue affecting login to the Value platform's admin portal. Users are experiencing an error message when trying to log in.
- identified Feb 17, 2025, 03:29 PM UTC
We've identified the issue and we're currently deploying a fix.
- identified Feb 17, 2025, 04:33 PM UTC
The initial fix didn't fully resolve the issue. We're investigating why this wasn't successful and preparing a follow-up release.
- identified Feb 17, 2025, 04:49 PM UTC
We've identified why the first release did not fix the issue and are deploying a follow-up now.
- resolved Feb 17, 2025, 05:10 PM UTC
Our second deploy appears to have resolved the issue and logins are now working correctly. We'll continue monitoring.