Mediafly experienced a major incident on October 12, 2026 affecting Intelligence (formerly InsightSquared), lasting 5h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 03:00 PM UTC
Our team is currently investigating an issue affecting integration syncing in Intelligence. Affected users may experience delayed or failed data syncs, resulting in outdated information in reports and dashboards.
- identified Oct 12, 2026, 03:50 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Oct 12, 2026, 04:33 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- identified Oct 12, 2026, 05:44 PM UTC
We have identified an underlying problem and are working on a fix.
- monitoring Oct 12, 2026, 08:27 PM UTC
A fix has been deployed and the system is recovering. We are continuing to monitor.
- resolved Oct 12, 2026, 08:36 PM UTC
We think the impact from the issue is over.