Mediafly incident

Coach recording bot calls not properly processing

Major Resolved View vendor source →

Mediafly experienced a major incident on July 2, 2025 affecting Coach (formerly ExecVision), lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 05:14 PM UTC
Resolved
Jul 02, 2025, 08:35 PM UTC
Duration
3h 20m
Detected by Pingoru
Jul 02, 2025, 05:14 PM UTC

Affected components

Coach (formerly ExecVision)

Update timeline

  1. investigating Jul 02, 2025, 05:14 PM UTC

    Currently, the Coach recording bot is recording calls, but failing to process them into the application. We are investigating the issue.

  2. monitoring Jul 02, 2025, 07:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2025, 08:35 PM UTC

    This incident has been resolved.