Mediafly incident

External user logins are failling for vanity domains

Major Resolved View vendor source →

Mediafly experienced a major incident on August 26, 2025 affecting Engagement: Web Viewer & Devices, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 03:56 PM UTC
Resolved
Aug 26, 2025, 06:35 PM UTC
Duration
2h 39m
Detected by Pingoru
Aug 26, 2025, 03:56 PM UTC

Affected components

Engagement: Web Viewer & Devices

Update timeline

  1. investigating Aug 26, 2025, 03:56 PM UTC

    External user logins are failing for vanity domains. We are investigating.

  2. identified Aug 26, 2025, 04:18 PM UTC

    We have identified a is configuration that is breaking some login redirects. We are working on a fix.

  3. resolved Aug 26, 2025, 06:35 PM UTC

    This incident has been resolved.