Mediafly Outage History
Mediafly is up right nowPingoru has recorded 51 incidents for Mediafly: 23 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 146 of 720 (20%) |
| May 2026 | 2 | 6 of 744 (1%) |
| June 2026 | 1 | 203 of 720 (28%) |
| July 2026 | 0 | 133 of 744 (18%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 6 of 516 (1%) |
Incidents, newest first
Major October 12, 2026 Integration Sync Outage on Intelligence 5h 36m Intelligence (formerly InsightSquared)
Started Oct 12, 2026, 03:00 PM UTC· resolved Oct 12, 2026, 08:36 PM UTC
- investigating Oct 12, 2026, 03:00 PM UTC
Our team is currently investigating an issue affecting integration syncing in Intelligence. Affected users may experience delayed or failed data syncs, resulting in outdated information in reports and dashboards.
- identified Oct 12, 2026, 03:50 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Oct 12, 2026, 04:33 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- identified Oct 12, 2026, 05:44 PM UTC
We have identified an underlying problem and are working on a fix.
- monitoring Oct 12, 2026, 08:27 PM UTC
A fix has been deployed and the system is recovering. We are continuing to monitor.
- resolved Oct 12, 2026, 08:36 PM UTC
We think the impact from the issue is over.
Minor June 22, 2026 Partial Document Ingestion Outage for Search 42d 3h Engagement: Asset Processing, Intelligence (formerly InsightSquared)
Started Jun 22, 2026, 01:19 PM UTC· resolved Aug 03, 2026, 05:00 PM UTC
- investigating Jun 22, 2026, 01:19 PM UTC
We are seeing increased error rates in our intelligence product affecting a subset of users. We are investigating.
- identified Jun 22, 2026, 03:38 PM UTC
We have identified the underlying problem and have deployed a fix. We are now auditing for any missing data that needs to be back filled.
- investigating Aug 03, 2026, 04:08 PM UTC
We discovered an issue with asset processing, that could affect a small fraction of document search requests. We are investigating.
- resolved Aug 03, 2026, 05:00 PM UTC
We think the impact from the issue is over.
Notice May 8, 2026 Tool Builder and Custom Tools Outage in Engagement 3h 5m
Started May 08, 2026, 03:20 PM UTC· resolved May 08, 2026, 06:25 PM UTC
- investigating May 08, 2026, 03:20 PM UTC
Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder.
- investigating May 08, 2026, 03:38 PM UTC
Our team is currently investigating an issue affecting Engagement. At this time, users may experience issues logging into Tool Builder and custom tools.
- monitoring May 08, 2026, 04:52 PM UTC
We have deployed a fix and are monitoring the situation. Tool Builder and Custom Tools should be available again.
- resolved May 08, 2026, 06:25 PM UTC
The issue we were experiencing with Tool Builder and Custom Tools has now been resolved.
Major May 7, 2026 Authentication Issues for Some SSO Customers 2h 51m Engagement: Airship, Engagement: Web Viewer & Devices, Engagement: Value Platform
Started May 07, 2026, 09:01 PM UTC· resolved May 07, 2026, 11:52 PM UTC
- monitoring May 07, 2026, 09:01 PM UTC
We experienced an issue affecting authentication for a subset of customers using single sign-on (SSO). The issue has been addressed and we are monitoring to ensure continued stability.
- resolved May 07, 2026, 11:52 PM UTC
The issue has been resolved and authentication is operating normally.
Major April 28, 2026 Outage on Intelligence 1h 50m Intelligence (formerly InsightSquared)
Started Apr 28, 2026, 09:42 PM UTC· resolved Apr 28, 2026, 11:33 PM UTC
- investigating Apr 28, 2026, 09:42 PM UTC
Our team is currently investigating an issue affecting [Component/Service Name]. At this time, users may experience [description of impact, e.g., inability to access, degraded performance, intermittent issues].
- investigating Apr 28, 2026, 09:44 PM UTC
Our team is currently investigating an issue affecting Intelligence/Insights2.0. At this time, users may experience degraded performance.
- monitoring Apr 28, 2026, 10:57 PM UTC
We have identified the issue and have applied a fix. It is recovering and we will continue to monitor.
- resolved Apr 28, 2026, 11:33 PM UTC
The issue has been resolved and production should be back to normal.
Major April 21, 2026 Coach - Outreach call ingestion disruption 5d 23h Coach (formerly ExecVision)
Started Apr 21, 2026, 01:50 PM UTC· resolved Apr 27, 2026, 01:47 PM UTC
- investigating Apr 21, 2026, 01:50 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- identified Apr 21, 2026, 05:15 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Apr 22, 2026, 01:59 PM UTC
We have updated our Outreach application and requesting impacted clients reauthenticate their oauth. We are monitoring for any issues from clients who perform this reauthentication.
- resolved Apr 27, 2026, 01:47 PM UTC
We have resolved the Outreach ingestion issue.
Notice March 25, 2026 Files failing to open in Document Builder 23h 47m
Started Mar 25, 2026, 05:25 PM UTC· resolved Mar 26, 2026, 05:13 PM UTC
- investigating Mar 25, 2026, 05:25 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Mar 26, 2026, 05:13 PM UTC
We think the impact from the issue is over.
Major March 25, 2026 Search Errors 1h 55m Engagement: Web Viewer & Devices
Started Mar 25, 2026, 01:37 PM UTC· resolved Mar 25, 2026, 03:32 PM UTC
- investigating Mar 25, 2026, 01:37 PM UTC
Some customers are reporting errors while searching for content. We are investigating.
- resolved Mar 25, 2026, 03:32 PM UTC
We have fixed the underlying issues. All search features are functional again.
Notice March 16, 2026 Asset Processing Delayed 9h 13m
Started Mar 16, 2026, 03:04 PM UTC· resolved Mar 17, 2026, 12:17 AM UTC
- investigating Mar 16, 2026, 03:04 PM UTC
Asset processing is currently delayed and we are working on identifying the source of the problem.
- identified Mar 16, 2026, 03:42 PM UTC
Our team has identified a fix and are working to resolve the problem. At this time, users may experience delayed asset processing.
- resolved Mar 17, 2026, 12:17 AM UTC
Our team has resolved the issue affecting asset processing. At this time, users should be experiencing no issues.
Major March 10, 2026 Elevated Errors in Value Platform 3h 58m Engagement: Value Platform
Started Mar 10, 2026, 03:07 PM UTC· resolved Mar 10, 2026, 07:06 PM UTC
- investigating Mar 10, 2026, 03:07 PM UTC
We are seeing elevated errors affecting users in our Value platform. We are currently investigating.
- investigating Mar 10, 2026, 03:59 PM UTC
We're investigating an erroneous json file download prompt on report generation within our Value tools.
- monitoring Mar 10, 2026, 06:15 PM UTC
We have deployed a fix to production and are monitoring.
- resolved Mar 10, 2026, 07:06 PM UTC
The issue has now been resolved.
Major February 25, 2026 Emails delayed 3h 21m
Started Feb 25, 2026, 03:49 PM UTC· resolved Feb 25, 2026, 07:10 PM UTC
- investigating Feb 25, 2026, 03:49 PM UTC
Our email provider is currently not delivery some emails. We are investigating.
- resolved Feb 25, 2026, 07:10 PM UTC
We have identified and resolve the issue that was blocking email delivery.
Major February 17, 2026 Forecasting Outage on Intelligence/Insights2.0 1h 57m Intelligence (formerly InsightSquared)
Started Feb 17, 2026, 09:46 PM UTC· resolved Feb 17, 2026, 11:43 PM UTC
- investigating Feb 17, 2026, 09:46 PM UTC
Our team is currently investigating an issue affecting issue with Forecasting in Intelligence/Insights2.0. At this time, users may experience intermittent issues.
- identified Feb 17, 2026, 10:02 PM UTC
We believe we have identified what has happened and are working on a fix.
- resolved Feb 17, 2026, 11:43 PM UTC
We have fixed the issue, affecting Forecasting/Goals in Intelligence/Insights2.0.
Critical February 10, 2026 Intelligence Services are Intermittent 2h 18m Intelligence (formerly InsightSquared)
Started Feb 10, 2026, 08:33 PM UTC· resolved Feb 10, 2026, 10:52 PM UTC
- investigating Feb 10, 2026, 08:33 PM UTC
Some intelligence services are down. We are investigating.
- investigating Feb 10, 2026, 09:03 PM UTC
Our team is currently investigating an issue affecting Intelligence/Insights2.0. At this time, users may experience intermittent DNS issues accessing our site.
- identified Feb 10, 2026, 09:23 PM UTC
There is a issue with our cloud/DNS provider that is impacting access to our site intermittently. Our provider is aware of the problem and are working on a fix.
- resolved Feb 10, 2026, 10:52 PM UTC
Our cloud provider has fixed the root cause of the DNS issue. Things should be back to normal.
Minor January 14, 2026 Office Processing Delayed 3h 22m Engagement: Asset Processing
Started Jan 14, 2026, 09:22 AM UTC· resolved Jan 14, 2026, 12:45 PM UTC
- identified Jan 14, 2026, 09:22 AM UTC
Office processing is currently delayed and we are working on resolving the issue.
- resolved Jan 14, 2026, 12:45 PM UTC
We think the impact from the issue is over.
Major January 13, 2026 Partial outage for Global User Management 1d 6h Engagement: Airship, Intelligence (formerly InsightSquared), Coach (formerly ExecVision)
Started Jan 13, 2026, 03:17 PM UTC· resolved Jan 14, 2026, 09:21 PM UTC
- investigating Jan 13, 2026, 03:17 PM UTC
Some Global User Management features are unavailable. We are investigating.
- identified Jan 13, 2026, 03:42 PM UTC
We've identified the issue. We're investigating the root cause and how to resolve, and will provide an update soon.
- identified Jan 13, 2026, 05:22 PM UTC
We have identified the issue and are working on a fix. The user impact is as follows. If a user is able to login into Engagement, Insights 2.0 may no longer be an option in the navigation for Engagement. If accessing the Global User Management landing page, selecting Intelligence option may hang indefinitely. The fix we are working on should address both of these impacts.
- monitoring Jan 13, 2026, 10:06 PM UTC
A fix has been applied and system should be coming back online. Access to Insights 2.0 and Intelligence via Global User Management should start working for everyone shortly. We will be monitoring for the next day. The data in the integrations may be out of sync - we are going to be re-syncing to fix any out of sync issues - this could take several hours.
- resolved Jan 14, 2026, 09:21 PM UTC
Insights 2.0 / Intelligence full recovered and operating normally
Major January 8, 2026 Classic Insights is not Loading 15m Engagement: Web Viewer & Devices
Started Jan 08, 2026, 06:04 PM UTC· resolved Jan 08, 2026, 06:20 PM UTC
- investigating Jan 08, 2026, 06:04 PM UTC
Classic insights is not loading. We are investigating.
- resolved Jan 08, 2026, 06:20 PM UTC
We identified and have resolved the issue.
Minor January 6, 2026 Elevated API Errors 1d 16h Engagement: Web Viewer & Devices
Started Jan 06, 2026, 10:48 PM UTC· resolved Jan 08, 2026, 03:38 PM UTC
- investigating Jan 06, 2026, 10:48 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jan 07, 2026, 12:41 AM UTC
We believe we have identified the issue and have taken action. We are now monitoring to make sure things are working. We will continue to monitor over next 12-24 hours to make sure things are going back to normal.
- monitoring Jan 07, 2026, 03:59 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Jan 07, 2026, 05:30 PM UTC
We believe we have identified the issue and applied a fix. We are continuing to monitor the fix.
- resolved Jan 08, 2026, 03:38 PM UTC
We think the impact from the issue is over.
Critical December 19, 2025 Identified Fix for Toolbuilder Outage on Value 7m Engagement: Value Platform
Started Dec 19, 2025, 11:28 PM UTC· resolved Dec 19, 2025, 11:35 PM UTC
- identified Dec 19, 2025, 11:28 PM UTC
Our team has identified a fix for an issue affecting Value Toolbuilder and are working to resolve the problem. At this time, users may experience inability to access their tools.
- resolved Dec 19, 2025, 11:35 PM UTC
Our team has resolved the issue affecting the Value Platform. At this time, users should be experiencing no issues.
Minor November 27, 2025 Search requests are failing 20m Engagement: Airship, Engagement: Web Viewer & Devices, Engagement: Value Platform
Started Nov 27, 2025, 03:00 PM UTC· resolved Nov 27, 2025, 03:20 PM UTC
- identified Nov 27, 2025, 03:00 PM UTC
Our team has identified a fix for an issue affecting search and are working to resolve the problem. At this time, users may experience inability to access search
- monitoring Nov 27, 2025, 03:16 PM UTC
A fix has been deployed and we are validating that all systems are operational.
- resolved Nov 27, 2025, 03:20 PM UTC
Issue is now resolved
Major November 18, 2025 New calls entering Coach may not display on the front end 12d 18h Coach (formerly ExecVision)
Started Nov 18, 2025, 08:42 PM UTC· resolved Dec 01, 2025, 02:50 PM UTC
- identified Nov 18, 2025, 08:42 PM UTC
We have identified the cause of this issue and are investigating solutions. Calls are being correctly ingested and data is not being lost, however they may not display correctly in the application until this issue is resolved.
- monitoring Nov 26, 2025, 03:44 PM UTC
A fix has been deployed and we are processing the files.
- resolved Dec 01, 2025, 02:50 PM UTC
This incident has been resolved
Major November 10, 2025 Value Outage: Rules not firing correctly for all items 22h 30m Engagement: Value Platform
Started Nov 10, 2025, 03:53 PM UTC· resolved Nov 11, 2025, 02:24 PM UTC
- investigating Nov 10, 2025, 03:53 PM UTC
Our team is currently investigating an issue affecting Page Editor. At this time, users may experience rules not firing correctly.
- investigating Nov 10, 2025, 04:01 PM UTC
We're investigating the issue.
- monitoring Nov 10, 2025, 08:28 PM UTC
A fix has been deployed. We are monitoring the situation to ensure the issue is resolved.
- identified Nov 10, 2025, 11:23 PM UTC
The issue has been diagnosed and the team is working on a fix.
- resolved Nov 11, 2025, 02:24 PM UTC
We think the impact from the issue is over.
Major October 27, 2025 Toolbuilder customers may encounter issues publishing templates 20h 57m Engagement: Value Platform
Started Oct 27, 2025, 04:09 PM UTC· resolved Oct 28, 2025, 01:06 PM UTC
- identified Oct 27, 2025, 04:09 PM UTC
Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience intermittent issues when saving Toolbuilder templates.
- identified Oct 27, 2025, 04:21 PM UTC
Our team has identified a fix for an issue affecting Toolbuilder and are working to resolve the problem. At this time, users may experience intermittent issues when publishing Toolbuilder templates.
- resolved Oct 28, 2025, 01:06 PM UTC
We think the impact from the issue is over.
Major October 23, 2025 Background Task Processing Delayed 2h 15m Engagement: Asset Processing
Started Oct 23, 2025, 08:22 AM UTC· resolved Oct 23, 2025, 10:37 AM UTC
- investigating Oct 23, 2025, 08:22 AM UTC
We have a backlog of background tasks and we are working on identifying the source of the problem.
- resolved Oct 23, 2025, 10:37 AM UTC
The backlog has been cleared and everything is up to date and processing correctly
Major October 20, 2025 AWS outage is causing processing delays 1d Engagement: Asset Processing, Coach (formerly ExecVision)
Started Oct 20, 2025, 08:17 AM UTC· resolved Oct 21, 2025, 08:55 AM UTC
- monitoring Oct 20, 2025, 08:17 AM UTC
Asset processing is currently delayed due to an outage with our cloud provider AWS. We are monitoring the situation.
- monitoring Oct 20, 2025, 03:52 PM UTC
Asset processing is currently delayed due to an outage with our cloud provider AWS. Coach Recording Bot is currently non-functional due to an outage with AWS.
- monitoring Oct 20, 2025, 08:56 PM UTC
Asset processing has returned to functional, but we are monitoring it. Additionally, we are working to process the backlog of assets and will provide an update when that is finished. Coach Recording Bot is once again functional, but we are monitoring it with our partner.
- resolved Oct 21, 2025, 08:55 AM UTC
We have cleared our processing backlog and believe everything is running smoothly again.
Major October 16, 2025 Value Platform Outage 17m Engagement: Value Platform
Started Oct 16, 2025, 05:45 PM UTC· resolved Oct 16, 2025, 06:02 PM UTC
- investigating Oct 16, 2025, 05:45 PM UTC
Our team is currently investigating an issue affecting Value Platform/Toolbuilder. At this time, users may experience loading a white page.
- resolved Oct 16, 2025, 06:02 PM UTC
Our team has resolved the issue affecting Value. At this time, users should be experiencing no issues.