Magensa Outage History

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Magensa had 18 outages in the last 2 years totaling 310h 5m of downtime — averaging 0.7 incidents per month.

There were 18 Magensa outages since December 10, 2024 totaling 310h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://magensa.statuspage.io

Notice September 21, 2026

Non-Magensa Notification: WorldPay Incident Communication

Detected by Pingoru
Sep 21, 2026, 05:04 PM UTC
Resolved
Sep 21, 2026, 05:35 PM UTC
Duration
30m
Affected: MPPG (All versions)Decrypt and Forward (All versions)Unigate
Timeline · 2 updates
  1. monitoring Sep 21, 2026, 05:04 PM UTC

    The following incident is being report by WorldPay for their Express payments transaction processing - possible declines: Initial Incident #: INC0658940 Incident Start: 2026-09-21 07:12:00 UTC | 2026-09-21 03:12:00 EDT Platform Affected: Integrated Payments - Express - Transaction processing Issue: There is an incident which is intermittently affecting transaction processing on the Integrated Payments - Express platform. Status: Initial Impact: Some transactions may be declined. Actions Taken to Restore Service: Worldpay technical resources are working to identify and resolve the issue. NEXT UPDATE : 2026-09-21 18:00:00 UTC | 2026-09-21 14:00:00 EDT Worldpay Incident Communication Management Global Command Center

  2. resolved Sep 21, 2026, 05:35 PM UTC

    FYI: resolved: Final Incident #: INC0658940 Incident Start: 2026-09-21 07:12:00 UTC | 2026-09-21 03:12:00 EDT Platform Affected: Integrated Payments - Express - Transaction processing Issue: There was an incident which intermittently affected transaction processing on the Integrated Payments - Express platform. Status: Final Impact: Some transactions may have been declined. Actions Taken to Restore Service: Worldpay technical resources resolved an internal issue to restore service. Worldpay teams will continue to monitor the environment for stability. Incident Resolved: 2026-09-21 16:49:00 UTC | 2026-09-21 12:49:00 EDT Worldpay Incident Communication Management Global Command Center

Read the full incident report →

Notice August 19, 2026

Non-Magensa - Worldpay incident.

Detected by Pingoru
Aug 19, 2026, 04:48 PM UTC
Resolved
Aug 19, 2026, 05:41 PM UTC
Duration
53m
Affected: MPPG (All versions)Decrypt and Forward (All versions)QwickPAY Mobile/Virtual Terminalwww.QwickPAY.comUnigate
Timeline · 2 updates
  1. monitoring Aug 19, 2026, 04:48 PM UTC

    This is notification of a Non-Magensa related incident: Worldpay is reporting the following: Issue: There is an increase in failures for transactions authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Initial Impact: Some transactions may be declined. Actions Taken to Restore Service: Traffic has been redirected to mitigate the impact to clients. Worldpay technical resources are working to resolve an internal network issue and restore service. NEXT UPDATE : 2026-08-19 17:30:30 UTC | 2026-08-19 13:30:30 EDT

  2. resolved Aug 19, 2026, 05:41 PM UTC

    Worldpay update: Resolved. Incident Start: 2026-08-19 16:09:00 UTC | 2026-08-19 12:09:00 EDT Platform Affected: Integrated Payments - Transaction Authorizations Issue: There is an increase in failures for transaction authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Final Impact: Some transactions may have been declined. Actions Taken to Restore Service: Traffic was redirected to mitigate the impact to clients. Worldpay technical resources will continue to monitor the environment for stability. Incident Resolved: 2026-08-19 16:40:00 UTC | 2026-08-19 12:40:00 EDT

Read the full incident report →

Notice July 28, 2026

Notification: TSYS Pilot endpoint outage

Detected by Pingoru
Jul 28, 2026, 06:18 PM UTC
Resolved
Jul 31, 2026, 02:58 PM UTC
Duration
2d 20h
Timeline · 1 update
  1. monitoring Jul 28, 2026, 06:18 PM UTC

    TSYS testing environment is experiencing an unplanned event causing limited connectivity. This will impact testing only for those with TSYS Pilot accounts on Magensa. There is currently no impact to production transactions.

Read the full incident report →

Major July 23, 2026

Service interruption

Detected by Pingoru
Jul 23, 2026, 03:15 PM UTC
Resolved
Jul 23, 2026, 06:55 PM UTC
Duration
3h 40m
Affected: MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.comUnigate
Timeline · 6 updates

Read the full incident report →

Notice May 20, 2026

Non-Magensa Incident: WorldPay, element Express, slow response times.

Detected by Pingoru
May 20, 2026, 07:30 AM UTC
Resolved
May 20, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 20, 2026, 02:04 PM UTC

    From WorldPay Incident Communications: Final Incident #: INC0505900 Incident Start: 2026-05-20 07:42:00 UTC | 2026-05-20 03:42:00 EDT Platform Affected: Integrated Payments - Express, MercuryPay, triPOS Cloud Issue: There was an incident affecting transaction processing on the Integrated Payments - Express, MercuryPay and triPOS Cloud platforms. Status: Final Impact: Some transactions may have resulted in an error. Actions Taken to Restore Service: Worldpay technical resources identified an unexpected issue during a scheduled change event. Worldpay will continue to monitor the processing environment for stability. Incident Resolved: 2026-05-20 08:12:00 UTC | 2026-05-20 04:12:00 EDT Worldpay Incident Communication Management Global Command Center

Read the full incident report →

Notice May 5, 2026

Magensa service degradation

Detected by Pingoru
May 05, 2026, 07:00 PM UTC
Resolved
May 06, 2026, 02:00 AM UTC
Duration
7h
Timeline · 1 update
  1. resolved May 08, 2026, 06:13 PM UTC

    Slow/Intermittent transaction processing. Impacted services: MPPG, Unigate, DAF, Decrypt Network connections may have been delayed or rejected resulting in retries or failures (500 errors).

Read the full incident report →

Notice April 1, 2026

Magensa Unigate Service Down.

Detected by Pingoru
Apr 01, 2026, 06:08 PM UTC
Resolved
Apr 01, 2026, 07:48 PM UTC
Duration
1h 40m
Affected: Unigate
Timeline · 2 updates
  1. identified Apr 01, 2026, 06:08 PM UTC

    Magensa Unigate Service is down. We're working to resolve the issue.

  2. resolved Apr 01, 2026, 07:48 PM UTC

    As of 11:28am PT, this incident was resolved

Read the full incident report →

Minor March 25, 2026

Magensa Decryption, Intermittent errors reported.

Detected by Pingoru
Mar 25, 2026, 04:26 PM UTC
Resolved
Mar 26, 2026, 06:44 PM UTC
Duration
1d 2h
Affected: MPPG (All versions)Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalUnigate
Timeline · 2 updates
  1. investigating Mar 25, 2026, 04:26 PM UTC

    We are currently investigating an intermittent Decryption failure issue.

  2. resolved Mar 26, 2026, 06:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

Non-Magensa transaction errors during processing to HeartlandPortico endpoint impacting MPPGv3/v4 and DAFv3/v4

Detected by Pingoru
Nov 10, 2025, 04:10 PM UTC
Resolved
Nov 10, 2025, 05:04 PM UTC
Duration
54m
Affected: MPPG (All versions)Decrypt and Forward (All versions)
Timeline · 3 updates
  1. monitoring Nov 10, 2025, 04:10 PM UTC

    Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints. Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.” The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx We will continue monitoring this situation.

  2. monitoring Nov 10, 2025, 04:36 PM UTC

    The processor is aware of the issue and is working to resolve the situation.

  3. resolved Nov 10, 2025, 05:04 PM UTC

    It appears the Heartland processing issue has been resolved.

Read the full incident report →

Notice October 27, 2025

Magensa Azure DC intermittent connection failures

Detected by Pingoru
Oct 27, 2025, 09:07 PM UTC
Resolved
Oct 28, 2025, 05:23 PM UTC
Duration
20h 15m
Affected: MPPG (All versions)Decrypt v2Decrypt and Forward (All versions)Remote Services (RS2, RS3, RMS)
Timeline · 2 updates
  1. investigating Oct 27, 2025, 09:07 PM UTC

    At 1:46pm PT transaction connections started failing. Communications issue has been resolved as of 1:52pm PT and should be processing normally. Investigation is ongoing.

  2. resolved Oct 28, 2025, 05:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

Magensa Services Unavailable

Detected by Pingoru
Oct 15, 2025, 07:21 PM UTC
Resolved
Oct 15, 2025, 07:23 PM UTC
Duration
2m
Affected: MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.comUnigate
Timeline · 2 updates
  1. investigating Oct 15, 2025, 07:21 PM UTC

    Magensa services are currently unreachable. This is being investigated.

  2. resolved Oct 15, 2025, 07:23 PM UTC

    Connectivity restored.

Read the full incident report →

Notice September 17, 2025

Customer Reported Connectivity Issues - researching.

Detected by Pingoru
Sep 17, 2025, 05:44 PM UTC
Resolved
Sep 24, 2025, 03:06 PM UTC
Duration
6d 21h
Affected: MPPG (All versions)Decrypt and Forward (All versions)Unigate
Timeline · 4 updates
  1. investigating Sep 17, 2025, 05:44 PM UTC

    We are investigating reports of intermittent connectivity/processing errors at this time.

  2. monitoring Sep 17, 2025, 07:13 PM UTC

    A remedy has been implemented and we are monitoring results.

  3. monitoring Sep 23, 2025, 04:50 PM UTC

    Issue has been resolved.

  4. resolved Sep 24, 2025, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2025

Intermittent Processing Errors

Detected by Pingoru
Sep 17, 2025, 01:30 AM UTC
Resolved
Sep 17, 2025, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 17, 2025, 02:31 AM UTC

    Intermittent processing errors with message similar to "Unable to read data from the transport connection" causing transaction failures has been resolved.

Read the full incident report →

Notice August 12, 2025

TSYS Processing errors (721)

Detected by Pingoru
Aug 12, 2025, 11:58 PM UTC
Resolved
Aug 13, 2025, 12:21 AM UTC
Duration
23m
Affected: MPPG (All versions)Decrypt and Forward (All versions)
Timeline · 2 updates
  1. investigating Aug 12, 2025, 11:58 PM UTC

    Notification: TSYS is currently experiencing connectivity/processing errors resulting in Magensa rsponses showing the following: "Payload post failed. Message The underlying connection was closed: An unexpected error occurred on a receive. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host."

  2. resolved Aug 13, 2025, 12:21 AM UTC

    Appears TSYS processing issue is resolved.

Read the full incident report →

Major June 19, 2025

Intermittent Decrypt failures

Detected by Pingoru
Jun 19, 2025, 10:51 PM UTC
Resolved
Jun 19, 2025, 11:11 PM UTC
Duration
20m
Affected: MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.comUnigate
Timeline · 3 updates
  1. investigating Jun 19, 2025, 10:51 PM UTC

    We are aware of a Magensa Service interruption and are currently investigating.

  2. investigating Jun 19, 2025, 10:57 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 19, 2025, 11:11 PM UTC

    The system is running.

Read the full incident report →

Major May 2, 2025

QwickCards and RS2/RS3 services interruption.

Detected by Pingoru
May 02, 2025, 12:04 AM UTC
Resolved
May 02, 2025, 10:41 AM UTC
Duration
10h 37m
Affected: Remote Services (RS2, RS3, RMS)
Timeline · 4 updates
  1. investigating May 02, 2025, 12:04 AM UTC

    Magensa is aware of an intermittent service interruption for the QwickCards and RS2/RS3 services. We are currently investigating the issue and hope to have it resolved quickly. Please visit the status page for updates: https://magensa.statuspage.io

  2. investigating May 02, 2025, 10:35 AM UTC

    Issue Resolved

  3. investigating May 02, 2025, 10:38 AM UTC

    We are continuing to investigate this issue.

  4. resolved May 02, 2025, 10:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 28, 2025

RS2/RMS Processing Interruption

Detected by Pingoru
Feb 28, 2025, 03:25 PM UTC
Resolved
Feb 28, 2025, 04:00 PM UTC
Duration
34m
Timeline · 1 update
  1. resolved Feb 28, 2025, 03:25 PM UTC

    RS2 experienced intermittent issues processing RS2 and RMS requests between 12:00am and 5:22am (PT) on 2/28/25. This issue has been resolved.

Read the full incident report →

Notice December 10, 2024

MPPG - Apple Pay and Google Pay - Partial Outage

Detected by Pingoru
Dec 10, 2024, 03:25 PM UTC
Resolved
Dec 10, 2024, 06:20 PM UTC
Duration
2h 54m
Affected: MPPG (All versions)
Timeline · 2 updates
  1. identified Dec 10, 2024, 03:25 PM UTC

    Magensa is currently experiencing a partial outage that is affecting Apple Pay and Google Pay transactions. Our engineering team is working to resolve the issue. We will send the next update by 2 PM EST.

  2. resolved Dec 10, 2024, 06:20 PM UTC

    This incident is resolved.

Read the full incident report →