Magensa incident

Customer Reported Connectivity Issues - researching.

Notice Resolved View vendor source →

Magensa experienced a notice incident on September 17, 2025 affecting MPPG (All versions) and Decrypt and Forward (All versions) and 1 more component, lasting 6d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 05:44 PM UTC
Resolved
Sep 24, 2025, 03:06 PM UTC
Duration
6d 21h
Detected by Pingoru
Sep 17, 2025, 05:44 PM UTC

Affected components

MPPG (All versions)Decrypt and Forward (All versions)Unigate

Update timeline

  1. investigating Sep 17, 2025, 05:44 PM UTC

    We are investigating reports of intermittent connectivity/processing errors at this time.

  2. monitoring Sep 17, 2025, 07:13 PM UTC

    A remedy has been implemented and we are monitoring results.

  3. monitoring Sep 23, 2025, 04:50 PM UTC

    Issue has been resolved.

  4. resolved Sep 24, 2025, 03:06 PM UTC

    This incident has been resolved.