Magensa incident
Non Magensa notification: FISERV including Rapid Connect
Magensa experienced a notice incident on October 19, 2026 affecting MPPG (All versions) and Decrypt and Forward (All versions) and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 19, 2026, 04:46 PM UTC
The following notification was received from FISERV: Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 Incident status: Identified Fiserv has identified an intermittent latency condition impacting the CommerceHub, Pay by Bank, Rapid Connect, and uCom platforms, resulting in elevated transaction timeout rates. Mitigation actions have been implemented, including traffic rerouting, and teams are actively monitoring performance to validate service recovery. Investigation and monitoring efforts remain ongoing, and additional actions will be taken if required to fully restore service stability. Further updates will be provided as they become available. Time posted Oct 19, 16:37 UTC
- resolved Oct 19, 2026, 08:16 PM UTC
Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 An update has been posted The impact associated with the intermittent latency condition affecting the CommerceHub, Pay by Bank, Rapid Connect, and uCom platforms has been mitigated as of 12:15 p.m. ET. The condition resulted in elevated transaction timeout rates for some users. Fiserv teams continue to actively monitor platform performance and are prepared to take additional actions if necessary to ensure full service restoration. Further updates will be provided as information becomes available or by 3:00 p.m. ET. Time posted Oct 19, 17:14 UTC