Magensa incident
Non-Magensa notification: FISERV latency issues
Magensa experienced a notice incident on October 19, 2026 affecting MPPG (All versions) and Decrypt and Forward (All versions) and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 19, 2026, 10:18 PM UTC
Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 An update has been posted This issue has recurred, Fiserv continues to take remediation activities. Some users may continue to experience intermittent latency and transaction timeouts affecting the following applications: Commerce Control Center (CCC) CommerceHub Spin Catalyst Pay by Bank Rapid Connect Marketplace Money Network Mobile Money Network IVR Money Network CMS uCom / Connected Commerce Technical teams remain actively engaged in implementing and validating mitigation measures, with a focus on restoring service as quickly as possible. Further updates will be provided as additional information becomes available or by 7:00 p.m. ET. Time posted Oct 19, 21:54 UTC
- resolved Oct 19, 2026, 11:53 PM UTC
Magensa is closing this notification with the following from FISERV that repairs/work are ongoing: Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 An update has been posted Fiserv has engaged additional vendor's and continues to investigate the cause of the latency and timeouts for additional remediation activities. While we work to resolve the overall issue, some users may continue to experience intermittent latency and transaction timeouts affecting the following applications: Commerce Control Center (CCC) CommerceHub Spin Catalyst Pay by Bank Rapid Connect Marketplace Money Network Mobile Money Network IVR Money Network CMS uCom / Connected Commerce Further updates will be provided as additional information becomes available or by 8:00 p.m. ET Time posted Oct 19, 23:01 UTC