Magensa experienced a major incident on July 23, 2026 affecting MPPG (All versions) and Decrypt v1 and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:15 PM UTC
We are aware of a service interruption with Magensa and are currently investigating. The outage began at 7:45 am PST. We will continue to provide updates as our investigation continues.
- identified Jul 23, 2026, 03:39 PM UTC
We have identified the interruption as part of a broader Microsoft Azure health status issue. We will continue to investigate and provide updates as we further understand the situation.
- monitoring Jul 23, 2026, 05:08 PM UTC
We have identified the current outage to be a Microsoft Azure issue that they are currently working on. Microsoft Response: Microsoft has acknowledged the disruption and stated they are actively investigating the issue under incident ID MO1437424. In the meantime, we have an alternative processing path that you can take advantage of. Depending on the Magensa service you are using, replace your current endpoint URL with one of the following below (ie. If you are using MPPGv4, Replace your current endpoint with https://mppg.magensa.net/v4/MPPGv4Service.svc Decrypt V2: https://decrypt.magensa.net/decrypt.svc (Client certificate and IP restricted) Decrypt V3: https://decrypt.magensa.net/V3/decrypt.svc (Client certificate and IP restricted) Decrypt and Forward (DAF) v3: https://daf.magensa.net/V3/Service.svc Decrypt and Forward (DAF) v4: https://daf.magensa.net/V4/Service.svc MPPG v3: https://mppg.magensa.net/v3/MPPGv3service.svc MPPG v4: https://mppg.magensa.net/v4/MPPGv4Service.svc Unigate: https://mppg.magensa.net/unigate We will continue to update you as we get updates from Microsoft.
- monitoring Jul 23, 2026, 06:35 PM UTC
We are awaiting updates from Microsoft, and we continue to explore additional options for restoring service.
- resolved Jul 23, 2026, 06:55 PM UTC
Microsoft Azure services are now fully operational. The issue has been resolved.
- postmortem Jul 23, 2026, 07:00 PM UTC
Microsoft identified a recent change that was strongly correlated with the onset of impact. They have completed the rollback of this change and telemetry across services are continuing to show signs of recovery. Magensa Customers should observe recovery at this time. We are closely monitoring service health and will provide additional updates if necessary.