Magensa incident

Non-Magensa transaction errors during processing to HeartlandPortico endpoint impacting MPPGv3/v4 and DAFv3/v4

Resolved after 54 minutes, affecting MPPG (All versions) and Decrypt and Forward (All versions), on November 10, 2025.

monitoring Nov 10, 2025, 04:36 PM UTC

The processor is aware of the issue and is working to resolve the situation.

Affected components

MPPG (All versions)Decrypt and Forward (All versions)

monitoring Nov 10, 2025, 04:10 PM UTC

Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints. Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.” The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx We will continue monitoring this situation.
monitoring Nov 10, 2025, 04:36 PM UTC

The processor is aware of the issue and is working to resolve the situation.
resolved Nov 10, 2025, 05:04 PM UTC

It appears the Heartland processing issue has been resolved.

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