Is Magensa down?

This is notification of a Non-Magensa related incident: Worldpay is reporting the following: Issue: There is an increase in failures for transactions authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Initial Impact: Some transactions may be declined. Actions Taken to Restore Service: Traffic has been redirected to mitigate the impact to clients. Worldpay technical resources are working to resolve an internal network issue and restore service. NEXT UPDATE : 2026-08-19 17:30:30 UTC | 2026-08-19 13:30:30 EDT

Worldpay update: Resolved. Incident Start: 2026-08-19 16:09:00 UTC | 2026-08-19 12:09:00 EDT Platform Affected: Integrated Payments - Transaction Authorizations Issue: There is an increase in failures for transaction authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Final Impact: Some transactions may have been declined. Actions Taken to Restore Service: Traffic was redirected to mitigate the impact to clients. Worldpay technical resources will continue to monitor the environment for stability. Incident Resolved: 2026-08-19 16:40:00 UTC | 2026-08-19 12:40:00 EDT

TSYS testing environment is experiencing an unplanned event causing limited connectivity. This will impact testing only for those with TSYS Pilot accounts on Magensa. There is currently no impact to production transactions.

We are aware of a service interruption with Magensa and are currently investigating. The outage began at 7:45 am PST. We will continue to provide updates as our investigation continues.

We have identified the interruption as part of a broader Microsoft Azure health status issue. We will continue to investigate and provide updates as we further understand the situation.

We have identified the current outage to be a Microsoft Azure issue that they are currently working on. Microsoft Response: Microsoft has acknowledged the disruption and stated they are actively investigating the issue under incident ID MO1437424. In the meantime, we have an alternative processing path that you can take advantage of. Depending on the Magensa service you are using, replace your current endpoint URL with one of the following below (ie. If you are using MPPGv4, Replace your current endpoint with https://mppg.magensa.net/v4/MPPGv4Service.svc Decrypt V2: https://decrypt.magensa.net/decrypt.svc (Client certificate and IP restricted) Decrypt V3: https://decrypt.magensa.net/V3/decrypt.svc (Client certificate and IP restricted) Decrypt and Forward (DAF) v3: https://daf.magensa.net/V3/Service.svc Decrypt and Forward (DAF) v4: https://daf.magensa.net/V4/Service.svc MPPG v3: https://mppg.magensa.net/v3/MPPGv3service.svc MPPG v4: https://mppg.magensa.net/v4/MPPGv4Service.svc Unigate: https://mppg.magensa.net/unigate We will continue to update you as we get updates from Microsoft.

We are awaiting updates from Microsoft, and we continue to explore additional options for restoring service.

Microsoft Azure services are now fully operational. The issue has been resolved.

Microsoft identified a recent change that was strongly correlated with the onset of impact. They have completed the rollback of this change and telemetry across services are continuing to show signs of recovery. Magensa Customers should observe recovery at this time. We are closely monitoring service health and will provide additional updates if necessary.