Magensa Outage History
Magensa is up right nowPingoru has recorded 55 incidents for Magensa: 15 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 338 of 720 (47%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 72 of 744 (10%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 5 | 85 of 517 (16%) |
Incidents, newest first
Notice October 21, 2026 Magensa processing errors - access denied – MPPG (All versions), Decrypt v1, Decrypt v2, Decrypt and Forward (All versions) and 4 more
Started Oct 21, 2026, 10:46 PM UTC· resolved Oct 21, 2026, 10:46 PM UTC
- resolved Oct 21, 2026, 10:46 PM UTC
Today, between 2:42pm and 2:46pm PT, Magensa services encountered processing errors. Normal transaction handling has resumed.
Notice October 19, 2026 Non-Magensa notification: FISERV latency issues 1h 34m MPPG (All versions), Decrypt and Forward (All versions), Unigate
Started Oct 19, 2026, 10:18 PM UTC· resolved Oct 19, 2026, 11:53 PM UTC
- monitoring Oct 19, 2026, 10:18 PM UTC
Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 An update has been posted This issue has recurred, Fiserv continues to take remediation activities. Some users may continue to experience intermittent latency and transaction timeouts affecting the following applications: Commerce Control Center (CCC) CommerceHub Spin Catalyst Pay by Bank Rapid Connect Marketplace Money Network Mobile Money Network IVR Money Network CMS uCom / Connected Commerce Technical teams remain actively engaged in implementing and validating mitigation measures, with a focus on restoring service as quickly as possible. Further updates will be provided as additional information becomes available or by 7:00 p.m. ET. Time posted Oct 19, 21:54 UTC
- resolved Oct 19, 2026, 11:53 PM UTC
Magensa is closing this notification with the following from FISERV that repairs/work are ongoing: Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 An update has been posted Fiserv has engaged additional vendor's and continues to investigate the cause of the latency and timeouts for additional remediation activities. While we work to resolve the overall issue, some users may continue to experience intermittent latency and transaction timeouts affecting the following applications: Commerce Control Center (CCC) CommerceHub Spin Catalyst Pay by Bank Rapid Connect Marketplace Money Network Mobile Money Network IVR Money Network CMS uCom / Connected Commerce Further updates will be provided as additional information becomes available or by 8:00 p.m. ET Time posted Oct 19, 23:01 UTC
Notice October 19, 2026 Non Magensa notification: FISERV including Rapid Connect 3h 30m MPPG (All versions), Decrypt and Forward (All versions), Unigate
Started Oct 19, 2026, 04:46 PM UTC· resolved Oct 19, 2026, 08:16 PM UTC
- monitoring Oct 19, 2026, 04:46 PM UTC
The following notification was received from FISERV: Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 Incident status: Identified Fiserv has identified an intermittent latency condition impacting the CommerceHub, Pay by Bank, Rapid Connect, and uCom platforms, resulting in elevated transaction timeout rates. Mitigation actions have been implemented, including traffic rerouting, and teams are actively monitoring performance to validate service recovery. Investigation and monitoring efforts remain ongoing, and additional actions will be taken if required to fully restore service stability. Further updates will be provided as they become available. Time posted Oct 19, 16:37 UTC
- resolved Oct 19, 2026, 08:16 PM UTC
Update on Intermittent Service Degradation Affecting Multiple Applications - INC022546902 An update has been posted The impact associated with the intermittent latency condition affecting the CommerceHub, Pay by Bank, Rapid Connect, and uCom platforms has been mitigated as of 12:15 p.m. ET. The condition resulted in elevated transaction timeout rates for some users. Fiserv teams continue to actively monitor platform performance and are prepared to take additional actions if necessary to ensure full service restoration. Further updates will be provided as information becomes available or by 3:00 p.m. ET. Time posted Oct 19, 17:14 UTC
Notice October 17, 2026 Intermittent partial latency and time outs possible from 8:47pm PT to 8:55am PT. 2d 11h MPPG (All versions), Unigate
Started Oct 17, 2026, 05:13 AM UTC· resolved Oct 19, 2026, 04:45 PM UTC
- monitoring Oct 17, 2026, 05:13 AM UTC
Intermittent partial latency and time outs possible from 8:47pm PT to 8:55am PT. Services currently fully operational, monitoring ongoing.
- resolved Oct 19, 2026, 04:45 PM UTC
This incident has been resolved.
Notice October 15, 2026 Notice - TSYS Production processing showing long running or disconnected transaction attempts. 19h 53m MPPG (All versions), Decrypt and Forward (All versions)
Started Oct 15, 2026, 08:26 PM UTC· resolved Oct 16, 2026, 04:20 PM UTC
- monitoring Oct 15, 2026, 08:26 PM UTC
Magensa is tracking some MPPG/DAF long running or disconnecting transactions when sending to the TSYS production endpont. It appears isolated to the LAX datacenter environment. Log analysis indicates the lag or disconnect events are occurring during or after connecting to the TSYS endpoints. Most of these failures will return 721 or 5000 errors. This is not a magensa processing issue.
- resolved Oct 16, 2026, 04:20 PM UTC
The incident was resolved.
Notice September 21, 2026 Non-Magensa Notification: WorldPay Incident Communication 30m MPPG (All versions), Decrypt and Forward (All versions), Unigate
Started Sep 21, 2026, 05:04 PM UTC· resolved Sep 21, 2026, 05:35 PM UTC
- monitoring Sep 21, 2026, 05:04 PM UTC
The following incident is being report by WorldPay for their Express payments transaction processing - possible declines: Initial Incident #: INC0658940 Incident Start: 2026-09-21 07:12:00 UTC | 2026-09-21 03:12:00 EDT Platform Affected: Integrated Payments - Express - Transaction processing Issue: There is an incident which is intermittently affecting transaction processing on the Integrated Payments - Express platform. Status: Initial Impact: Some transactions may be declined. Actions Taken to Restore Service: Worldpay technical resources are working to identify and resolve the issue. NEXT UPDATE : 2026-09-21 18:00:00 UTC | 2026-09-21 14:00:00 EDT Worldpay Incident Communication Management Global Command Center
- resolved Sep 21, 2026, 05:35 PM UTC
FYI: resolved: Final Incident #: INC0658940 Incident Start: 2026-09-21 07:12:00 UTC | 2026-09-21 03:12:00 EDT Platform Affected: Integrated Payments - Express - Transaction processing Issue: There was an incident which intermittently affected transaction processing on the Integrated Payments - Express platform. Status: Final Impact: Some transactions may have been declined. Actions Taken to Restore Service: Worldpay technical resources resolved an internal issue to restore service. Worldpay teams will continue to monitor the environment for stability. Incident Resolved: 2026-09-21 16:49:00 UTC | 2026-09-21 12:49:00 EDT Worldpay Incident Communication Management Global Command Center
Notice August 19, 2026 Non-Magensa - Worldpay incident. 53m MPPG (All versions), Decrypt and Forward (All versions), QwickPAY Mobile/Virtual Terminal, www.QwickPAY.com and 1 more
Started Aug 19, 2026, 04:48 PM UTC· resolved Aug 19, 2026, 05:41 PM UTC
- monitoring Aug 19, 2026, 04:48 PM UTC
This is notification of a Non-Magensa related incident: Worldpay is reporting the following: Issue: There is an increase in failures for transactions authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Initial Impact: Some transactions may be declined. Actions Taken to Restore Service: Traffic has been redirected to mitigate the impact to clients. Worldpay technical resources are working to resolve an internal network issue and restore service. NEXT UPDATE : 2026-08-19 17:30:30 UTC | 2026-08-19 13:30:30 EDT
- resolved Aug 19, 2026, 05:41 PM UTC
Worldpay update: Resolved. Incident Start: 2026-08-19 16:09:00 UTC | 2026-08-19 12:09:00 EDT Platform Affected: Integrated Payments - Transaction Authorizations Issue: There is an increase in failures for transaction authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Final Impact: Some transactions may have been declined. Actions Taken to Restore Service: Traffic was redirected to mitigate the impact to clients. Worldpay technical resources will continue to monitor the environment for stability. Incident Resolved: 2026-08-19 16:40:00 UTC | 2026-08-19 12:40:00 EDT
Notice July 28, 2026 Notification: TSYS Pilot endpoint outage 2d 20h
Started Jul 28, 2026, 06:18 PM UTC· resolved Jul 31, 2026, 02:58 PM UTC
- monitoring Jul 28, 2026, 06:18 PM UTC
TSYS testing environment is experiencing an unplanned event causing limited connectivity. This will impact testing only for those with TSYS Pilot accounts on Magensa. There is currently no impact to production transactions.
Major July 23, 2026 Service interruption 3h 40m MPPG (All versions), Decrypt v1, Decrypt v2, Decrypt and Forward (All versions) and 6 more
Started Jul 23, 2026, 03:15 PM UTC· resolved Jul 23, 2026, 06:55 PM UTC
- investigating Jul 23, 2026, 03:15 PM UTC
We are aware of a service interruption with Magensa and are currently investigating. The outage began at 7:45 am PST. We will continue to provide updates as our investigation continues.
- identified Jul 23, 2026, 03:39 PM UTC
We have identified the interruption as part of a broader Microsoft Azure health status issue. We will continue to investigate and provide updates as we further understand the situation.
- monitoring Jul 23, 2026, 05:08 PM UTC
We have identified the current outage to be a Microsoft Azure issue that they are currently working on. Microsoft Response: Microsoft has acknowledged the disruption and stated they are actively investigating the issue under incident ID MO1437424. In the meantime, we have an alternative processing path that you can take advantage of. Depending on the Magensa service you are using, replace your current endpoint URL with one of the following below (ie. If you are using MPPGv4, Replace your current endpoint with https://mppg.magensa.net/v4/MPPGv4Service.svc Decrypt V2: https://decrypt.magensa.net/decrypt.svc (Client certificate and IP restricted) Decrypt V3: https://decrypt.magensa.net/V3/decrypt.svc (Client certificate and IP restricted) Decrypt and Forward (DAF) v3: https://daf.magensa.net/V3/Service.svc Decrypt and Forward (DAF) v4: https://daf.magensa.net/V4/Service.svc MPPG v3: https://mppg.magensa.net/v3/MPPGv3service.svc MPPG v4: https://mppg.magensa.net/v4/MPPGv4Service.svc Unigate: https://mppg.magensa.net/unigate We will continue to update you as we get updates from Microsoft.
- monitoring Jul 23, 2026, 06:35 PM UTC
We are awaiting updates from Microsoft, and we continue to explore additional options for restoring service.
- resolved Jul 23, 2026, 06:55 PM UTC
Microsoft Azure services are now fully operational. The issue has been resolved.
- postmortem Jul 23, 2026, 07:00 PM UTC
Microsoft identified a recent change that was strongly correlated with the onset of impact. They have completed the rollback of this change and telemetry across services are continuing to show signs of recovery. Magensa Customers should observe recovery at this time. We are closely monitoring service health and will provide additional updates if necessary.
Notice May 20, 2026 Non-Magensa Incident: WorldPay, element Express, slow response times. –
Started May 20, 2026, 07:30 AM UTC· resolved May 20, 2026, 07:30 AM UTC
- resolved May 20, 2026, 02:04 PM UTC
From WorldPay Incident Communications: Final Incident #: INC0505900 Incident Start: 2026-05-20 07:42:00 UTC | 2026-05-20 03:42:00 EDT Platform Affected: Integrated Payments - Express, MercuryPay, triPOS Cloud Issue: There was an incident affecting transaction processing on the Integrated Payments - Express, MercuryPay and triPOS Cloud platforms. Status: Final Impact: Some transactions may have resulted in an error. Actions Taken to Restore Service: Worldpay technical resources identified an unexpected issue during a scheduled change event. Worldpay will continue to monitor the processing environment for stability. Incident Resolved: 2026-05-20 08:12:00 UTC | 2026-05-20 04:12:00 EDT Worldpay Incident Communication Management Global Command Center
Notice April 5, 2026 Magensa service degradation 30d 7h
Started Apr 05, 2026, 07:00 PM UTC· resolved May 06, 2026, 02:00 AM UTC
- resolved May 08, 2026, 06:13 PM UTC
Slow/Intermittent transaction processing. Impacted services: MPPG, Unigate, DAF, Decrypt Network connections may have been delayed or rejected resulting in retries or failures (500 errors).
Notice April 1, 2026 Magensa Unigate Service Down. 1h 40m Unigate
Started Apr 01, 2026, 06:08 PM UTC· resolved Apr 01, 2026, 07:48 PM UTC
- identified Apr 01, 2026, 06:08 PM UTC
Magensa Unigate Service is down. We're working to resolve the issue.
- resolved Apr 01, 2026, 07:48 PM UTC
As of 11:28am PT, this incident was resolved
Minor March 25, 2026 Magensa Decryption, Intermittent errors reported. 1d 2h MPPG (All versions), Decrypt v2, Decrypt and Forward (All versions), QwickPAY Mobile/Virtual Terminal and 1 more
Started Mar 25, 2026, 04:26 PM UTC· resolved Mar 26, 2026, 06:44 PM UTC
- investigating Mar 25, 2026, 04:26 PM UTC
We are currently investigating an intermittent Decryption failure issue.
- resolved Mar 26, 2026, 06:44 PM UTC
This incident has been resolved.
Minor November 10, 2025 Non-Magensa transaction errors during processing to HeartlandPortico endpoint impacting MPPGv3/v4 and DAFv3/v4 54m MPPG (All versions), Decrypt and Forward (All versions)
Started Nov 10, 2025, 04:10 PM UTC· resolved Nov 10, 2025, 05:04 PM UTC
- monitoring Nov 10, 2025, 04:10 PM UTC
Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints. Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.” The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx We will continue monitoring this situation.
- monitoring Nov 10, 2025, 04:36 PM UTC
The processor is aware of the issue and is working to resolve the situation.
- resolved Nov 10, 2025, 05:04 PM UTC
It appears the Heartland processing issue has been resolved.
Notice October 27, 2025 Magensa Azure DC intermittent connection failures 20h 15m MPPG (All versions), Decrypt v2, Decrypt and Forward (All versions), Remote Services (RS2, RS3, RMS)
Started Oct 27, 2025, 09:07 PM UTC· resolved Oct 28, 2025, 05:23 PM UTC
- investigating Oct 27, 2025, 09:07 PM UTC
At 1:46pm PT transaction connections started failing. Communications issue has been resolved as of 1:52pm PT and should be processing normally. Investigation is ongoing.
- resolved Oct 28, 2025, 05:23 PM UTC
This incident has been resolved.
Notice October 15, 2025 Magensa Services Unavailable 2m MPPG (All versions), Decrypt v1, Decrypt v2, Decrypt and Forward (All versions) and 6 more
Started Oct 15, 2025, 07:21 PM UTC· resolved Oct 15, 2025, 07:23 PM UTC
- investigating Oct 15, 2025, 07:21 PM UTC
Magensa services are currently unreachable. This is being investigated.
- resolved Oct 15, 2025, 07:23 PM UTC
Connectivity restored.
Notice September 17, 2025 Customer Reported Connectivity Issues - researching. 6d 21h MPPG (All versions), Decrypt and Forward (All versions), Unigate
Started Sep 17, 2025, 05:44 PM UTC· resolved Sep 24, 2025, 03:06 PM UTC
- investigating Sep 17, 2025, 05:44 PM UTC
We are investigating reports of intermittent connectivity/processing errors at this time.
- monitoring Sep 17, 2025, 07:13 PM UTC
A remedy has been implemented and we are monitoring results.
- monitoring Sep 23, 2025, 04:50 PM UTC
Issue has been resolved.
- resolved Sep 24, 2025, 03:06 PM UTC
This incident has been resolved.
Notice September 17, 2025 Intermittent Processing Errors –
Started Sep 17, 2025, 01:30 AM UTC· resolved Sep 17, 2025, 01:30 AM UTC
- resolved Sep 17, 2025, 02:31 AM UTC
Intermittent processing errors with message similar to "Unable to read data from the transport connection" causing transaction failures has been resolved.
Notice August 12, 2025 TSYS Processing errors (721) 23m MPPG (All versions), Decrypt and Forward (All versions)
Started Aug 12, 2025, 11:58 PM UTC· resolved Aug 13, 2025, 12:21 AM UTC
- investigating Aug 12, 2025, 11:58 PM UTC
Notification: TSYS is currently experiencing connectivity/processing errors resulting in Magensa rsponses showing the following: "Payload post failed. Message The underlying connection was closed: An unexpected error occurred on a receive. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host."
- resolved Aug 13, 2025, 12:21 AM UTC
Appears TSYS processing issue is resolved.
Major June 19, 2025 Intermittent Decrypt failures 20m MPPG (All versions), Decrypt v1, Decrypt v2, Decrypt and Forward (All versions) and 6 more
Started Jun 19, 2025, 10:51 PM UTC· resolved Jun 19, 2025, 11:11 PM UTC
- investigating Jun 19, 2025, 10:51 PM UTC
We are aware of a Magensa Service interruption and are currently investigating.
- investigating Jun 19, 2025, 10:57 PM UTC
We are continuing to investigate this issue.
- resolved Jun 19, 2025, 11:11 PM UTC
The system is running.
Major May 2, 2025 QwickCards and RS2/RS3 services interruption. 10h 37m Remote Services (RS2, RS3, RMS)
Started May 02, 2025, 12:04 AM UTC· resolved May 02, 2025, 10:41 AM UTC
- investigating May 02, 2025, 12:04 AM UTC
Magensa is aware of an intermittent service interruption for the QwickCards and RS2/RS3 services. We are currently investigating the issue and hope to have it resolved quickly. Please visit the status page for updates: https://magensa.statuspage.io
- investigating May 02, 2025, 10:35 AM UTC
Issue Resolved
- investigating May 02, 2025, 10:38 AM UTC
We are continuing to investigate this issue.
- resolved May 02, 2025, 10:41 AM UTC
This incident has been resolved.
Notice February 28, 2025 RS2/RMS Processing Interruption 34m
Started Feb 28, 2025, 03:25 PM UTC· resolved Feb 28, 2025, 04:00 PM UTC
- resolved Feb 28, 2025, 03:25 PM UTC
RS2 experienced intermittent issues processing RS2 and RMS requests between 12:00am and 5:22am (PT) on 2/28/25. This issue has been resolved.
Notice December 10, 2024 MPPG - Apple Pay and Google Pay - Partial Outage 2h 54m MPPG (All versions)
Started Dec 10, 2024, 03:25 PM UTC· resolved Dec 10, 2024, 06:20 PM UTC
- identified Dec 10, 2024, 03:25 PM UTC
Magensa is currently experiencing a partial outage that is affecting Apple Pay and Google Pay transactions. Our engineering team is working to resolve the issue. We will send the next update by 2 PM EST.
- resolved Dec 10, 2024, 06:20 PM UTC
This incident is resolved.