Luno experienced a notice incident on July 3, 2026, lasting 23h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 03, 2026, 05:57 PM UTC
We are currently investigating an issue causing delayed balance updates for some customers. We are working on this as a priority and will provide updates as soon as possible
- identified Jul 03, 2026, 06:34 PM UTC
We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible.
- monitoring Jul 03, 2026, 06:39 PM UTC
A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account. Our team will continue to monitor system performance closely to ensure full stability.
- resolved Jul 04, 2026, 05:49 PM UTC
The issue with delayed balance updates is fully resolved and all systems are operating normally. We apologise for any inconvenience.