Luno experienced a notice incident on June 1, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 01, 2026, 02:29 PM UTC
We have identified an issue affecting customers trying to enable cryptocurrency sends. Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends. Customers who already have sends enabled will not be affected Our team is working on the fix as a priority. Updates to follow
- monitoring Jun 02, 2026, 02:53 PM UTC
A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally. We are monitoring the situation to ensure everything remains stable.
- resolved Jun 02, 2026, 03:01 PM UTC
The issue affecting customers enabling cryptocurrency sends has been fully resolved. Customers can now enable cryptocurrency sends normally. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.