Luno incident

Intermittent Issues with Toshi

Notice Resolved View vendor source →

Luno experienced a notice incident on June 17, 2026, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 01:47 PM UTC
Resolved
Jun 19, 2026, 01:39 PM UTC
Duration
1d 23h
Detected by Pingoru
Jun 17, 2026, 01:47 PM UTC

Update timeline

  1. identified Jun 17, 2026, 01:47 PM UTC

    Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.

  2. resolved Jun 19, 2026, 01:39 PM UTC

    Toshi has returned to normal operation, and you should no longer encounter pop-up errors. We apologise for any inconvenience this may have caused and appreciate your patience.