Luno Outage History

Luno is up right now

Luno had 74 outages in the last 2 years totaling 622h 38m of downtime — averaging 3 incidents per month.

There were 74 Luno outages since December 4, 2025 totaling 622h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.luno.com

Notice August 24, 2026

Instant Buy not available in South Africa

Detected by Pingoru
Aug 24, 2026, 12:26 PM UTC
Resolved
Aug 25, 2026, 07:28 AM UTC
Duration
19h 2m
Timeline · 2 updates
  1. identified Aug 24, 2026, 12:26 PM UTC

    We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. Unfortunately, the issue does not sit with us but with our 3rd party provider, which we are working with to solve this issue. We are working on this as a priority

  2. resolved Aug 25, 2026, 07:28 AM UTC

    Update: Instant buy is working as expected, and we see no further issues regarding this feature. We appreciate your understanding and patience in this matter.

Read the full incident report →

Notice August 24, 2026

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Detected by Pingoru
Aug 24, 2026, 08:19 AM UTC
Resolved
Aug 26, 2026, 05:20 AM UTC
Duration
1d 21h
Timeline · 2 updates
  1. identified Aug 24, 2026, 08:19 AM UTC

    The 25th of August 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 26th of August 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 25hb Ogos 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 26hb Ogos 2026.

  2. resolved Aug 26, 2026, 05:20 AM UTC

    Withdrawals are now processed as usual

Read the full incident report →

Notice August 21, 2026

Delayed Crypto Sends

Detected by Pingoru
Aug 21, 2026, 11:09 AM UTC
Resolved
Aug 22, 2026, 04:30 PM UTC
Duration
1d 5h
Timeline · 2 updates
  1. identified Aug 21, 2026, 11:09 AM UTC

    Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers. We are working on this issue with the third party as a priority. We apologise for inconvenience caused

  2. resolved Aug 22, 2026, 04:30 PM UTC

    Issue has been resolved. We thank you for your patience

Read the full incident report →

Notice August 16, 2026

Deposits unavailable in Nigeria

Detected by Pingoru
Aug 16, 2026, 09:58 PM UTC
Resolved
Aug 17, 2026, 09:16 AM UTC
Duration
11h 18m
Timeline · 2 updates
  1. identified Aug 16, 2026, 09:58 PM UTC

    We have identified an issue that may cause customers to experience errors when attempting to initiate deposits. Unfortunately, this is due to an issue with our 3rd partner provider. We are working on fixing this as soon as possible. We appreciate your understanding in this matter.

  2. resolved Aug 17, 2026, 09:16 AM UTC

    The issue has been resolved, deposits are now available for customers. Thank you for your patience.

Read the full incident report →

Notice August 7, 2026

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Detected by Pingoru
Aug 07, 2026, 02:55 PM UTC
Resolved
Aug 11, 2026, 06:31 AM UTC
Duration
3d 15h
Affected: Luno
Timeline · 2 updates
  1. identified Aug 07, 2026, 02:55 PM UTC

    Please note that August 10th is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until August 11th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

  2. resolved Aug 11, 2026, 06:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2026

Degraded performance

Detected by Pingoru
Aug 06, 2026, 11:13 PM UTC
Resolved
Aug 07, 2026, 01:35 AM UTC
Duration
2h 22m
Timeline · 5 updates
  1. investigating Aug 06, 2026, 11:13 PM UTC

    We are investigating an issue which may be causing degraded performance on the app as well as some customers experiencing errors when using the platform.

  2. monitoring Aug 06, 2026, 11:20 PM UTC

    A fix has been implemented, and functionality has been restored across the platform. We will continue to monitor for any further issues.

  3. identified Aug 07, 2026, 12:00 AM UTC

    We are aware of a recurrence of degraded performance affecting the platform. Our engineering team is actively investigating and working toward a resolution. We will provide a further update shortly.

  4. monitoring Aug 07, 2026, 12:31 AM UTC

    A fix has been implemented to resolve the recurrence of degraded performance. Functionality has been restored across the platform. We will continue to closely monitor the system to confirm the issue is fully resolved.

  5. resolved Aug 07, 2026, 01:35 AM UTC

    This incident has been resolved. Following the deployment of a fix, we monitored the platform closely and have confirmed that performance has remained stable. We apologise for any disruption this may have caused and thank you for your patience.

Read the full incident report →

Notice August 2, 2026

Delayed XRP sends

Detected by Pingoru
Aug 02, 2026, 04:47 AM UTC
Resolved
Aug 02, 2026, 04:03 PM UTC
Duration
11h 16m
Timeline · 3 updates
  1. identified Aug 02, 2026, 04:47 AM UTC

    We are currently experiencing an issue causing XRP withdrawals to be delayed. We have identified the issue and are working to resolve it as soon as possible.

  2. monitoring Aug 02, 2026, 08:31 AM UTC

    We are no longer experiencing delays with XRP sends. Our team will continue to monitor the situation for any further issues.

  3. resolved Aug 02, 2026, 04:03 PM UTC

    We can confirm that XRP sends are no longer delayed, and all transactions are processing normally. We appreciate your patience and understanding.

Read the full incident report →

Notice July 22, 2026

Delayed Account Verification In Indonesia

Detected by Pingoru
Jul 22, 2026, 11:59 AM UTC
Resolved
Jul 23, 2026, 07:09 AM UTC
Duration
19h 10m
Timeline · 2 updates
  1. identified Jul 22, 2026, 11:59 AM UTC

    Customers in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation. Apologies for any inconvenienced caused.

  2. resolved Jul 23, 2026, 07:09 AM UTC

    The issue has been resolved. Thank you for your patience.

Read the full incident report →

Notice July 21, 2026

Delays with USDC Rewards In South Africa

Detected by Pingoru
Jul 21, 2026, 11:58 AM UTC
Resolved
Jul 23, 2026, 06:18 AM UTC
Duration
1d 18h
Timeline · 2 updates
  1. identified Jul 21, 2026, 11:58 AM UTC

    We are currently investigating an issue affecting USDC Earn reward payouts. Our team is actively working on a resolution. We apologise for the inconvenience.

  2. resolved Jul 23, 2026, 06:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026

Delayed DOT Staking rewards

Detected by Pingoru
Jul 06, 2026, 08:12 AM UTC
Resolved
Jul 07, 2026, 09:56 AM UTC
Duration
1d 1h
Timeline · 2 updates
  1. identified Jul 06, 2026, 08:12 AM UTC

    We are currently experiencing a delay in the processing of DOT staking rewards. Customers who have staked DOT cryptocurrency will experience delayed reward payouts. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

  2. resolved Jul 07, 2026, 09:56 AM UTC

    We can no longer see any staking reward delays for DOT cryptocurrency. We appreciate your patience and understanding in this matter.

Read the full incident report →

Notice July 3, 2026

Order Balance Update Delays

Detected by Pingoru
Jul 03, 2026, 05:57 PM UTC
Resolved
Jul 04, 2026, 05:49 PM UTC
Duration
23h 51m
Timeline · 4 updates
  1. investigating Jul 03, 2026, 05:57 PM UTC

    We are currently investigating an issue causing delayed balance updates for some customers. We are working on this as a priority and will provide updates as soon as possible

  2. identified Jul 03, 2026, 06:34 PM UTC

    We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible.

  3. monitoring Jul 03, 2026, 06:39 PM UTC

    A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account. Our team will continue to monitor system performance closely to ensure full stability.

  4. resolved Jul 04, 2026, 05:49 PM UTC

    The issue with delayed balance updates is fully resolved and all systems are operating normally. We apologise for any inconvenience.

Read the full incident report →

Notice June 24, 2026

TRON and DOGE Sends are temporarily unavailable

Detected by Pingoru
Jun 24, 2026, 07:13 AM UTC
Resolved
Jun 24, 2026, 07:50 AM UTC
Duration
36m
Timeline · 2 updates
  1. identified Jun 24, 2026, 07:13 AM UTC

    We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow

  2. resolved Jun 24, 2026, 07:50 AM UTC

    Update: We are no longer seeing any issues with sends for TRON/DOGE. Services are working as expected. We thank you for pateince and understanding in this matter.

Read the full incident report →

Notice June 23, 2026

Sends are delayed for USDT

Detected by Pingoru
Jun 23, 2026, 12:42 AM UTC
Resolved
Jun 23, 2026, 08:24 AM UTC
Duration
7h 41m
Timeline · 2 updates
  1. identified Jun 23, 2026, 12:42 AM UTC

    We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.

  2. resolved Jun 23, 2026, 08:24 AM UTC

    Update: We are no longer seeing any delays for USDT. USDT send processing has returned to normal. We appreciate your patience and understanding in this matter.

Read the full incident report →

Notice June 19, 2026

Delayed Deposits And Withdrawals in Nigeria

Detected by Pingoru
Jun 19, 2026, 05:21 PM UTC
Resolved
Jun 20, 2026, 05:48 AM UTC
Duration
12h 26m
Timeline · 3 updates
  1. identified Jun 19, 2026, 05:21 PM UTC

    Customers are currently unable to access the payment page when attempting to deposit via Bank Transfer. We are working closely with our payment provider to resolve the issue and restore service as quickly as possible.

  2. monitoring Jun 19, 2026, 06:50 PM UTC

    We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability.

  3. resolved Jun 20, 2026, 05:48 AM UTC

    The issue affecting deposits and withdrawals has been resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to resolve this matter.

Read the full incident report →

Notice June 17, 2026

Intermittent Issues with Toshi

Detected by Pingoru
Jun 17, 2026, 01:47 PM UTC
Resolved
Jun 19, 2026, 01:39 PM UTC
Duration
1d 23h
Timeline · 2 updates
  1. identified Jun 17, 2026, 01:47 PM UTC

    Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.

  2. resolved Jun 19, 2026, 01:39 PM UTC

    Toshi has returned to normal operation, and you should no longer encounter pop-up errors. We apologise for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice June 15, 2026

Cryptocurrency sends intermittent error

Detected by Pingoru
Jun 15, 2026, 07:15 AM UTC
Resolved
Jun 19, 2026, 08:44 AM UTC
Duration
4d 1h
Timeline · 4 updates
  1. investigating Jun 15, 2026, 07:15 AM UTC

    We are investigating an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Our team is currently investigating the cause of this issue as a priority. Updates to follow.

  2. identified Jun 15, 2026, 08:36 AM UTC

    Update: We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Customers who are experiencing this issue can use a workaround by using web browser instead of the app. Our team is working on this as a priority

  3. monitoring Jun 15, 2026, 10:58 AM UTC

    Update: We have implemented a fix for this issue and we are currently monitoring the results. Updates to follow

  4. resolved Jun 19, 2026, 08:44 AM UTC

    Following Monitoring, we can confirm the issue is resolved.

Read the full incident report →

Notice June 7, 2026

Crypto Send Delay for certain coins

Detected by Pingoru
Jun 07, 2026, 11:14 AM UTC
Resolved
Jun 08, 2026, 06:52 AM UTC
Duration
19h 38m
Timeline · 4 updates
  1. identified Jun 07, 2026, 11:14 AM UTC

    We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT). Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue. Our team is working on this as a priority

  2. identified Jun 07, 2026, 11:31 AM UTC

    Update: Customer market predictions may be delayed. Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution. Updates to follow

  3. monitoring Jun 07, 2026, 11:38 AM UTC

    Update: We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended.

  4. resolved Jun 08, 2026, 06:52 AM UTC

    The issue affecting cryptocurrency sends and prediction markets has been resolved. A fix has been implemented, and we are no longer seeing delays. We apologise for any inconvenience caused and thank you for your patience.

Read the full incident report →

Notice June 7, 2026

Exchange Not Posting Orders

Detected by Pingoru
Jun 07, 2026, 01:06 AM UTC
Resolved
Jun 07, 2026, 01:54 AM UTC
Duration
47m
Timeline · 2 updates
  1. identified Jun 07, 2026, 01:06 AM UTC

    We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality. We sincerely apologise for the inconvenience and will provide another update as soon as possible.

  2. resolved Jun 07, 2026, 01:54 AM UTC

    Thank you, everyone, for your patience. This issue has now been resolved.

Read the full incident report →

Notice June 5, 2026

Exchange Trades and Balance Update Delays

Detected by Pingoru
Jun 05, 2026, 07:55 PM UTC
Resolved
Jun 05, 2026, 09:08 PM UTC
Duration
1h 13m
Timeline · 3 updates
  1. identified Jun 05, 2026, 07:55 PM UTC

    We are currently experiencing an issue affecting the Luno exchange. Orders on the exchange are not executing. We sincerely apologise for the frustration and inconvenience this causes to your trading activities today.

  2. identified Jun 05, 2026, 08:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 05, 2026, 09:08 PM UTC

    Orders are now executing on the exchange. Issue resolved.

Read the full incident report →

Notice June 5, 2026

ETH Crypto Sends

Detected by Pingoru
Jun 05, 2026, 05:02 PM UTC
Resolved
Jun 05, 2026, 07:15 PM UTC
Duration
2h 12m
Timeline · 2 updates
  1. identified Jun 05, 2026, 05:02 PM UTC

    We are currently experiencing an issue with ETH sends not processing. Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.

  2. resolved Jun 05, 2026, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2026

Delayed AVAX Staking Rewards

Detected by Pingoru
Jun 05, 2026, 02:57 PM UTC
Resolved
Jun 08, 2026, 06:03 AM UTC
Duration
2d 15h
Timeline · 2 updates
  1. investigating Jun 05, 2026, 02:57 PM UTC

    We are currently experiencing a delay in the processing of AVAX staking rewards. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

  2. resolved Jun 08, 2026, 06:03 AM UTC

    Hi Everyone, Customers are now successfully receiving their AVAX rewards. Thank you all for your patience while we resolved this.

Read the full incident report →

Notice June 3, 2026

Delayed Deposits in Indonesia

Detected by Pingoru
Jun 03, 2026, 06:55 AM UTC
Resolved
Jun 03, 2026, 07:00 AM UTC
Duration
5m
Timeline · 2 updates
  1. identified Jun 03, 2026, 06:55 AM UTC

    We have identified an issue causing delays with deposits in Indonesia. Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times. Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible We appreciate your understanding in this matter.

  2. resolved Jun 03, 2026, 07:00 AM UTC

    Update: We are no longer seeing deposit delays for Indonesian customers. We appreciate your understanding in this matter.

Read the full incident report →

Notice June 3, 2026

Delayed Deposits and Withdrawals in Nigeria

Detected by Pingoru
Jun 03, 2026, 06:03 AM UTC
Resolved
Jun 03, 2026, 06:15 AM UTC
Duration
12m
Timeline · 2 updates
  1. identified Jun 03, 2026, 06:03 AM UTC

    We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals. Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible We apologise for the inconvenience caused.

  2. resolved Jun 03, 2026, 06:15 AM UTC

    Update: We are no longer seeing delays to deposits and withdrawals in Nigeria. We appreciate your understanding in this matter.

Read the full incident report →

Notice June 1, 2026

Enable cryptocurrency sends delay

Detected by Pingoru
Jun 01, 2026, 02:29 PM UTC
Resolved
Jun 02, 2026, 03:01 PM UTC
Duration
1d
Timeline · 3 updates
  1. identified Jun 01, 2026, 02:29 PM UTC

    We have identified an issue affecting customers trying to enable cryptocurrency sends. Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends. Customers who already have sends enabled will not be affected Our team is working on the fix as a priority. Updates to follow

  2. monitoring Jun 02, 2026, 02:53 PM UTC

    A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally. We are monitoring the situation to ensure everything remains stable.

  3. resolved Jun 02, 2026, 03:01 PM UTC

    The issue affecting customers enabling cryptocurrency sends has been fully resolved. Customers can now enable cryptocurrency sends normally. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve the issue.

Read the full incident report →