Luno Outage History

Current Status: Customers may see longer-than-normal processing times after attempting to withdraw funds. Unfortunately, this is outside our control, as the issue lies with our 3rd-party banking partner; we are working hard to resolve it with them. We appreciate your understanding and patience. Updates to follow.

We have identified an issue with our third party that is causing LTC sends to be delayed. Customers will experience delays in LTC Sends. We are working with the third party on resolving the issue as a priority.

Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix. We sincerely apologise for the inconvenience.

We have identified an issue causing push notifications to fail when being sent to our customers who use IOS devices. Our team is working on this as a priority. Updates to follow

We have identified an issue where our FNB Business Account Holders are unable to initiate Deposits into our Account. We are working with FNB as a high priority to resolve the issue and apologies for any inconvenience caused.

We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue with our provider and will resolve as soon as possible. We apologise for the inconvenience caused.

We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's. We are currently working on the issue both internally and with our SMS provider. PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying

We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend. We appreciate your patience in the matter.

We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

We are continuing to work on a fix for this issue.

We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April. We appreciate your patience.

We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

The 20th and 23rd of March 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 24th of March 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 20hb dan 23hb Mac 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 24hb Mac 2026.

Selama libur dan cuti bersama Idulfitri pada tanggal 18 Maret - 24 Maret 2026, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 25 Maret 2026. Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri. -- During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday. Between 18 March and 24 March 2026, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions. Usual withdrawal limits will return on 25 March 2026. Please note that deposits will be unaffected.

Customers using IOS are unable to buy USDC via PayU. Customers can still buy USDC via the Web page. We are working to fix this issue as a priority Thank you for your patience

We are currently testing the fix for this issue. We apologise for any inconvenience caused and we are working on this as a priority.

We are still testing the fix for this issue and are working on it as a priority. Once the fix has been tested it will then be deployed to the App store for review. For awareness, customers can still buy USDC via the web page We apologise for any inconvenience caused and thank you for your patience.

We have identified an issue causing delays in DOT staking reward payouts. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

We have identified an issue where some customers who are using Android are unable to sell any Crypto on the Luno Exchange Home Page. We are working on this as a priority, and customers can still use the Web option. We apologise for any inconvenienced caused.

We are currently investigating an issue affecting the release of funds back to your available balance. Your funds remain safe and secure. We are working on a fix and will update you shortly. Thank you for your patience.

We are continuing to work on a fix for this issue.

We have identified the cause of the issue and are currently working on implementing a fix. Our team will provide further updates as soon as more information becomes available.

Current Status: Customers initiating withdrawals will experience longer-than-usual processing times. What you need to know: We have identified an issue causing withdrawals to get stuck in processing for our South African customers. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 24 Feb 2026 Time: 09:00 to 11:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

We have identified an issue with Sends for Business Customers. Sends are currently disabled for some of our Business customers. We are working on fix as a priority. Apologies for inconvenience caused.

We have identified an issue causing Virtuals Protocol (VIRTUAL) / Bitcoin (BTC) pair to be temporarily unavailable for customers using instant buy and sell. This means any customer trying to purchase VIRTUAL using BTC will not be able to. Our team is working on this as a priority. We will update as soon as possible and appreciate your understanding in this matter.

We’ve identified the issue causing delays when using the Toshi Chatbot and are actively working on implementing a resolution. We apologise for the inconvenience and appreciate your patience while we resolve this issue.