Luno Outage History

We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT). Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue. Our team is working on this as a priority

Update: Customer market predictions may be delayed. Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution. Updates to follow

We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality. We sincerely apologise for the inconvenience and will provide another update as soon as possible.

We are currently experiencing an issue affecting the Luno exchange. Orders on the exchange are not executing. We sincerely apologise for the frustration and inconvenience this causes to your trading activities today.

We are continuing to work on a fix for this issue.

We are currently experiencing an issue with ETH sends not processing. Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.

We have identified an issue causing delays with deposits in Indonesia. Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times. Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible We appreciate your understanding in this matter.

We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals. Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible We apologise for the inconvenience caused.

We have identified an issue affecting customers trying to enable cryptocurrency sends. Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends. Customers who already have sends enabled will not be affected Our team is working on the fix as a priority. Updates to follow

We have identified an issue affecting our API websocket, which may affect customers. Customers who use the Luno API may experience intermittent connection timeouts. Our Team is working on this as a priority. Updates to follow

Update: Customers may experience intermittent errors when using Luno's API or attempting to send cryptocurrency. Our Team is working on this as a priority. Updates to follow

The 1st and 2nd of June 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno sent to the banks won’t be processed until the 3rd of June 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 1hb dan 2hb Jun 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Jun 2026.

We have identified an issue that may be causing delayed crypto sends for some customers in the following regions: South Africa, Malaysia, Nigeria, and the United Kingdom. Customers in the affected regions may experience longer than usual processing times for crypto sends during this period. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

We are currently experiencing an issue affecting fiat pairs on Instant Buy & Sell. As a result, fiat pairs are temporarily unavailable. Crypto-to-crypto pairs remain fully operational and available for trading through Instant Buy & Sell. Our team is actively working to resolve the issue as quickly as possible. We apologise for the inconvenience and appreciate your patience and understanding.

Customers in Nigeria are experiencing delays in withdrawals due to a third-party. We are working with the third party to resolve this as a priority. We apologise for any inconvenience caused.

We are currently experiencing service degradation affecting certain Prediction Markets features due to an external network issue outside of our control. As a result, some markets and related data may not display correctly in the app. We are monitoring the situation closely and will provide updates as soon as possible.

We have identified the root cause of this issue. Our team is working to get the fix out ASAP. Customers will get a message letting them know we could not complete the send. Updates to follow

Customers in Nigeria are unable to initiate deposits. This is due to an issue caused by our third party. We are working to resolve the issue as a priority with our third party. Thank you for your patience and we apologise for the inconvenience caused.

We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers which is caused by our third party. Staking and unstaking rewards are unaffected. Our team is working with the third party to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

We have identified an issue were our customers in Nigeria and South Africa are unable to use our prediction markets. Customers will not be able to make any predictions at this moment. We are working on this issue as a priority and apologise for any inconvenience caused.

We have identified an issue causing visual and functional errors when customers use our Luno app. Customers may experience issues when using the Luno app when trying to view cryptocurrency wallets. Our team is working on this as a priority. Updates to follow

Update: Customers may experience intermittent errors with the Luno app, wallet information, deposits, and crypto sends are all affected, so when customers attempt these actions, they will may get errors. Our team is working on this as this our priority We appreciate your understanding and patience whilst we work to resolve this.

We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity. We apologise for the inconvenience caused. We are currently working on resolving this.

Current Status: Customers may see longer-than-normal processing times after attempting to withdraw funds. Unfortunately, this is outside our control, as the issue lies with our 3rd-party banking partner; we are working hard to resolve it with them. We appreciate your understanding and patience. Updates to follow.

We have identified an issue with our third party that is causing LTC sends to be delayed. Customers will experience delays in LTC Sends. We are working with the third party on resolving the issue as a priority.