Luno Outage History

We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. Unfortunately, the issue does not sit with us but with our 3rd party provider, which we are working with to solve this issue. We are working on this as a priority

The 25th of August 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 26th of August 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 25hb Ogos 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 26hb Ogos 2026.

Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers. We are working on this issue with the third party as a priority. We apologise for inconvenience caused

We have identified an issue that may cause customers to experience errors when attempting to initiate deposits. Unfortunately, this is due to an issue with our 3rd partner provider. We are working on fixing this as soon as possible. We appreciate your understanding in this matter.

Please note that August 10th is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until August 11th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

We are aware of a recurrence of degraded performance affecting the platform. Our engineering team is actively investigating and working toward a resolution. We will provide a further update shortly.

We are currently experiencing an issue causing XRP withdrawals to be delayed. We have identified the issue and are working to resolve it as soon as possible.

Customers in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation. Apologies for any inconvenienced caused.

We are currently investigating an issue affecting USDC Earn reward payouts. Our team is actively working on a resolution. We apologise for the inconvenience.

We are currently experiencing a delay in the processing of DOT staking rewards. Customers who have staked DOT cryptocurrency will experience delayed reward payouts. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible.

We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow

We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.

Customers are currently unable to access the payment page when attempting to deposit via Bank Transfer. We are working closely with our payment provider to resolve the issue and restore service as quickly as possible.

Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.

Update: We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Customers who are experiencing this issue can use a workaround by using web browser instead of the app. Our team is working on this as a priority

We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT). Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue. Our team is working on this as a priority

Update: Customer market predictions may be delayed. Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution. Updates to follow

We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality. We sincerely apologise for the inconvenience and will provide another update as soon as possible.

We are currently experiencing an issue affecting the Luno exchange. Orders on the exchange are not executing. We sincerely apologise for the frustration and inconvenience this causes to your trading activities today.

We are continuing to work on a fix for this issue.

We are currently experiencing an issue with ETH sends not processing. Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.

We have identified an issue causing delays with deposits in Indonesia. Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times. Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible We appreciate your understanding in this matter.

We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals. Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible We apologise for the inconvenience caused.

We have identified an issue affecting customers trying to enable cryptocurrency sends. Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends. Customers who already have sends enabled will not be affected Our team is working on the fix as a priority. Updates to follow