Luno Outage History

We have identified an issue affecting FPX deposit failures for customers in Malaysia. This is happening intermittently We are actively working with our third-party provider to resolve this issue. If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.

We have identified an issue affecting sends for USDT on the Ethereum (ETH) network. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority and we will provide an update as soon as the issue is resolved.

We have identified that this issue extends beyond USDT and is affecting withdrawals for all ETH-based coins. Customers may experience longer than usual processing times when attempting to withdraw ETH and any ERC-20 tokens. Our team continues to work on resolving this as a priority.

We have identified an issue that is causing delays in our ATOM Sends and Receives. Some Customers will experience delays in Sending and Receiving ATOM due to a Network issue that we are experiencing. We are working to fix the issue as a priority. We apologise for the inconvenience.

We are currently experiencing service degradation affecting the historical price chart. Customers will not be able to see the price chart for crypto markets as it is blank. We are working to fix the issue as a priority and we apologise for the inconvenience caused.

Customers will not be able to successfully place predictions or redeem their rewards. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

Customers are seeing delays in rewards payout for XAUT. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

No markets are currently listed on Prediction Markets for customers in South Africa and Nigeria, so no predictions can be placed. All other Luno products and services are operating normally. We're sorry for the disruption this has caused. We've identified the cause and are working on a fix. This page will be updated as we learn more.

Prediction Markets have been restored for ZA & NG customers. We are experiencing an issue with the naming of the assets. Please note the first cryptocurrency name you see is the name of the cryptocurrency you are able to make a prediction against. We're sorry for the disruption this has caused. A fix for the naming issue is in progress. This page will be updated once it's resolved.

The 16th of September 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 17th of September 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 16hb September 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 17hb September 2026.

Customers using the exchange and executing trades may see delays with their balance updates, which may cause customers who perform high-volume trading to experience disruptions with their trading due to the delays to balance updates. Customers who use Instant Buy and Sell will not be affected. We are working on this as a priority.

Date: Thursday, 10 September 2026 Time: 10:00 PM – 11:00 PM (WAT) Expected downtime: 30–45 minutes What this means for you: During this window, you may experience brief disruptions to payments, including deposits, withdrawals, and related services. All pending transactions will be processed automatically once maintenance is complete — nothing will be lost. If possible, we recommend completing any payments before or after this window. We apologise for any inconvenience and will confirm here once maintenance is complete.

We've identified an issue causing delays with FPX deposits. Our team is aware and working on a fix. We'll post an update once this is resolved. We apologise for any inconvenience and appreciate your patience.

We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. Unfortunately, the issue does not sit with us but with our 3rd party provider, which we are working with to solve this issue. We are working on this as a priority

Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers. We are working on this issue with the third party as a priority. We apologise for inconvenience caused

We have identified an issue that may cause customers to experience errors when attempting to initiate deposits. Unfortunately, this is due to an issue with our 3rd partner provider. We are working on fixing this as soon as possible. We appreciate your understanding in this matter.

Please note that August 10th is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until August 11th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

We are aware of a recurrence of degraded performance affecting the platform. Our engineering team is actively investigating and working toward a resolution. We will provide a further update shortly.

We are currently experiencing an issue causing XRP withdrawals to be delayed. We have identified the issue and are working to resolve it as soon as possible.

Customers in Indonesia may experience delays in account verification due to downtime with our third-party verification provider. We are actively monitoring the situation. Apologies for any inconvenienced caused.

We are currently investigating an issue affecting USDC Earn reward payouts. Our team is actively working on a resolution. We apologise for the inconvenience.

We are currently experiencing a delay in the processing of DOT staking rewards. Customers who have staked DOT cryptocurrency will experience delayed reward payouts. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible.

We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow

We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.