Luno experienced a notice incident on May 27, 2026, lasting 4h 41m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 27, 2026, 07:00 PM UTC
We are currently investigating an issue affecting trade matching on the exchange. At this time, some trades may not be matched or processed as expected. Our engineering team is actively working to identify the root cause and restore normal operation as quickly as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
- investigating May 27, 2026, 08:12 PM UTC
Our team is continuing to investigate the issue affecting trade matching on the exchange, and we are treating this with the highest priority. While some trades and balances may not yet reflect correctly in customer accounts, all funds remain safe and secure. We understand the importance of timely trade processing and account visibility, and we are working urgently to restore full functionality. Further updates will be shared as soon as more information becomes available.
- monitoring May 27, 2026, 11:21 PM UTC
We have implemented a fix for the issue affecting trade matching on the exchange and are currently monitoring the platform closely to ensure stability and full recovery. Trade processing and account balances are returning to normal functionality.
- resolved May 27, 2026, 11:41 PM UTC
Our team implemented a fix and monitored the platform to confirm that trade processing and account balance updates have returned to normal operation. We appreciate your patience and understanding while we worked to restore full functionality, and we apologise for any inconvenience caused.