Luma Health experienced a minor incident on July 11, 2025 affecting Luma Health Web (next.lumahealth.io) and Luma Health API and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Luma Health Web (next.lumahealth.io)Luma Health APICommunication ServicesEHR/PM Integration System
Update timeline
- investigating Jul 11, 2025, 03:58 PM UTC
We're experiencing system delays and are currently looking into the issue. We will post a new update within the next 30 minutes.
- investigating Jul 11, 2025, 04:10 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 11, 2025, 04:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2025, 05:02 PM UTC
This incident has been resolved. We saw an increase in load on our internal database which caused UI latency and a brief delay in reminder messages. Latency was at its worst from 9am-9:25am pst. We have adjusted internal scaling to better handle these spikes.