Luma Health incident

Cloudflare Global Network issues

Resolved after 7 hours 17 minutes, affecting Luma Health Web (next.lumahealth.io) and Luma Health API and 1 more, on November 18, 2025.

resolved Nov 18, 2025, 08:56 PM UTC

Cloudflare states that this incident has been resolved. For more information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Started
Nov 18, 2025, 01:39 PM UTC
Resolved
Nov 18, 2025, 08:56 PM UTC
Duration
7h 17m
Detected by Pingoru
Nov 18, 2025, 01:39 PM UTC

Affected components

Luma Health Web (next.lumahealth.io)Luma Health APICommunication ServicesEHR/PM Integration SystemLuma Health Patient Web (patient.lumahealth.io)Reporting and Datawarehouse

Update timeline

  1. investigating Nov 18, 2025, 01:39 PM UTC

    We were notified by Cloudflare that they're experiencing Global Network issues that may impact Luma Health services. Our team is actively monitoring the situation and will continue to follow Cloudflare's recovery process. We appreciate your patience, and will keep you updated as more information becomes available. For more Information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. investigating Nov 18, 2025, 02:20 PM UTC

    Our team is still actively monitoring the situation and will continue to follow Cloudflare's recovery process. We appreciate your patience, and will keep you updated as more information becomes available. For more Information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  3. monitoring Nov 18, 2025, 02:52 PM UTC

    A fix has been implement by the Cloudflare team and they believe it resolved the global incident, we will keep monitoring their recovery process. We appreciate your patience, and will keep you updated as more information becomes available.

  4. monitoring Nov 18, 2025, 04:08 PM UTC

    We will keep monitoring their recovery process. We appreciate your patience, and will keep you updated as more information becomes available. For more Information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  5. resolved Nov 18, 2025, 08:56 PM UTC

    Cloudflare states that this incident has been resolved. For more information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

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