Luma Health experienced a notice incident on May 6, 2026 affecting EHR/PM Integration System, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 06, 2026, 12:59 PM UTC
Summary Our SFTP servers were unavailable following a scheduled maintenance window on our Kubernetes cluster, which resulted in an unexpected configuration change on our load balancer, causing SFTP connections to become unavailable. The service has been fully restored. Who was affected Only customers using SFTP file transfers between 8:00 PM PST (May 5) and 5:00 AM PST (May 6) were impacted. All other services remained fully operational during this period. Action Required If you received connection or transfer errors during the affected window, please re-send your files. They will be processed normally. We apologize for the inconvenience.