Luma Health incident

Degraded performance on Oracle/Cerner FHIR API

Minor Resolved View vendor source →

Luma Health experienced a minor incident on December 4, 2025 affecting EHR/PM Integration System, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 04:54 PM UTC
Resolved
Dec 04, 2025, 07:38 PM UTC
Duration
2h 44m
Detected by Pingoru
Dec 04, 2025, 04:54 PM UTC

Affected components

EHR/PM Integration System

Update timeline

  1. investigating Dec 04, 2025, 04:54 PM UTC

    Our Integrations Monitoring detected that Cerner/Oracle are experiencing a performance issue with their API's effective 8:32 AM PST. We wanted you to be aware that this has been escalated to Cerner/Oracle and they are working the issue.

  2. investigating Dec 04, 2025, 05:26 PM UTC

    The Cerner/Oracle team continues to troubleshoot the ongoing API issue. At this time we have no ETA on a resolution. We will provide you with updates as soon as they become available. Thanks for your patience and collaboration.

  3. monitoring Dec 04, 2025, 05:53 PM UTC

    The Cerner/Oracle FHIR API performance has returned to normal levels. For more information about todays API performance issue, please contact Cerner/Oracle and they can provide root cause once available.

  4. resolved Dec 04, 2025, 07:38 PM UTC

    This incident has been resolved.