Luma Health experienced a minor incident on May 18, 2026, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 18, 2026, 03:19 PM UTC
We are currently investigating reports of slowness in Navigator that is impacting Voice performance. Our team has been alerted and is actively looking into the root cause. Further updates will be provided as we learn more.
- identified May 18, 2026, 04:03 PM UTC
We have identified the root cause of the slowness in Navigator that is impacting Voice performance. Our Engineering team is actively working on a fix and further updates will be provided as we make progress toward resolution.
- resolved May 18, 2026, 04:35 PM UTC
The slowness in Navigator that was impacting Voice performance has been fully resolved. All systems are operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.