Luma Health incident

Resolved: Appointment Time Sync Issue

Notice Resolved View vendor source →

Luma Health experienced a notice incident on August 19, 2025 affecting EHR/PM Integration System, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 05:28 PM UTC
Resolved
Aug 19, 2025, 07:32 PM UTC
Duration
2h 3m
Detected by Pingoru
Aug 19, 2025, 05:28 PM UTC

Affected components

EHR/PM Integration System

Update timeline

  1. monitoring Aug 19, 2025, 05:28 PM UTC

    We identified and resolved an issue affecting appointment time sync for a small subset of customers. Between 10:31 AM and 12:40 PM EST today, some appointment reminders may have displayed incorrect times. After the fix was implemented the appointments started to get updated to the correct time. We will provide more updates soon and will proactively reach out to impacted customers.

  2. resolved Aug 19, 2025, 07:32 PM UTC

    This incident has been resolved.