Luma Health incident

System Delays

Minor Resolved View vendor source →

Luma Health experienced a minor incident on September 23, 2025 affecting Luma Health Web (next.lumahealth.io) and Luma Health API and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 06:21 PM UTC
Resolved
Sep 23, 2025, 09:02 PM UTC
Duration
2h 40m
Detected by Pingoru
Sep 23, 2025, 06:21 PM UTC

Affected components

Luma Health Web (next.lumahealth.io)Luma Health APICommunication ServicesEHR/PM Integration SystemReporting and Datawarehouse

Update timeline

  1. investigating Sep 23, 2025, 06:21 PM UTC

    We're experiencing system delays and are currently looking into the issue.

  2. investigating Sep 23, 2025, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2025, 07:16 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 23, 2025, 08:05 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 23, 2025, 08:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 23, 2025, 09:02 PM UTC

    This incident has been resolved.