Luma Health experienced a major incident on October 2, 2025 affecting EHR/PM Integration System, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
EHR/PM Integration System
Update timeline
- investigating Oct 02, 2025, 12:23 PM UTC
We have identified an issue connecting with the Veradigm API (formerly AllScriptsUnity); our engineering team is already investigating the matter and working with Veradigm to resolve the issue. We look forward to resolving this situation and will provide you with updates as soon as they become available. If you're not an API Integrated Veradigm customer, you're not being impacted.
- monitoring Oct 02, 2025, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 02:26 PM UTC
This incident has been resolved.