Luma Health Outage History

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Luma Health had 10 outages in the last 2 years totaling 28h 32m of downtime — averaging 0.4 incidents per month.

There were 10 Luma Health outages since June 18, 2025 totaling 28h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lumahealth.io

Minor May 18, 2026

Navigator Slowness Affecting Voice

Detected by Pingoru
May 18, 2026, 03:19 PM UTC
Resolved
May 18, 2026, 04:35 PM UTC
Duration
1h 15m
Timeline · 3 updates
  1. investigating May 18, 2026, 03:19 PM UTC

    We are currently investigating reports of slowness in Navigator that is impacting Voice performance. Our team has been alerted and is actively looking into the root cause. Further updates will be provided as we learn more.

  2. identified May 18, 2026, 04:03 PM UTC

    We have identified the root cause of the slowness in Navigator that is impacting Voice performance. Our Engineering team is actively working on a fix and further updates will be provided as we make progress toward resolution.

  3. resolved May 18, 2026, 04:35 PM UTC

    The slowness in Navigator that was impacting Voice performance has been fully resolved. All systems are operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.

Read the full incident report →

Notice May 6, 2026

SFTP Service Disruption

Detected by Pingoru
May 06, 2026, 12:59 PM UTC
Resolved
May 06, 2026, 12:59 PM UTC
Duration
—
Affected: EHR/PM Integration System
Timeline · 1 update
  1. resolved May 06, 2026, 12:59 PM UTC

    Summary Our SFTP servers were unavailable following a scheduled maintenance window on our Kubernetes cluster, which resulted in an unexpected configuration change on our load balancer, causing SFTP connections to become unavailable. The service has been fully restored. Who was affected Only customers using SFTP file transfers between 8:00 PM PST (May 5) and 5:00 AM PST (May 6) were impacted. All other services remained fully operational during this period. Action Required If you received connection or transfer errors during the affected window, please re-send your files. They will be processed normally. We apologize for the inconvenience.

Read the full incident report →

Notice March 30, 2026

Slowness across Luma Platform

Detected by Pingoru
Mar 30, 2026, 08:25 PM UTC
Resolved
Mar 31, 2026, 04:14 AM UTC
Duration
7h 48m
Affected: Luma Health Web (next.lumahealth.io)Luma Health APICommunication ServicesLuma Health Patient Web (patient.lumahealth.io)
Timeline · 11 updates

Read the full incident report →

Notice March 30, 2026

Luma Health Web intermittent issues

Detected by Pingoru
Mar 30, 2026, 05:08 PM UTC
Resolved
Mar 30, 2026, 06:39 PM UTC
Duration
1h 31m
Affected: Luma Health Web (next.lumahealth.io)
Timeline · 3 updates
  1. investigating Mar 30, 2026, 05:08 PM UTC

    Users may experience intermittent issues when accessing https://next.lumahealth.io. Our Engineering is working on it with the highest possible priority. We will provide updates as soon as they become available. We appreciate your patience and collaboration.

  2. monitoring Mar 30, 2026, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 30, 2026, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Slowness on Schedule View

Detected by Pingoru
Mar 04, 2026, 03:41 PM UTC
Resolved
Mar 04, 2026, 04:48 PM UTC
Duration
1h 7m
Affected: Luma Health Web (next.lumahealth.io)
Timeline · 4 updates
  1. investigating Mar 04, 2026, 03:41 PM UTC

    We're experiencing slowness on the Schedule View and are currently looking into the issue. This is currently causing an inability for certain users to access https://next.lumahealth.io/schedule Patient communication is not impacted at this time.

  2. investigating Mar 04, 2026, 04:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 04, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 04, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 4, 2025

Degraded performance on Oracle/Cerner FHIR API

Detected by Pingoru
Dec 04, 2025, 04:54 PM UTC
Resolved
Dec 04, 2025, 07:38 PM UTC
Duration
2h 44m
Affected: EHR/PM Integration System
Timeline · 4 updates
  1. investigating Dec 04, 2025, 04:54 PM UTC

    Our Integrations Monitoring detected that Cerner/Oracle are experiencing a performance issue with their API's effective 8:32 AM PST. We wanted you to be aware that this has been escalated to Cerner/Oracle and they are working the issue.

  2. investigating Dec 04, 2025, 05:26 PM UTC

    The Cerner/Oracle team continues to troubleshoot the ongoing API issue. At this time we have no ETA on a resolution. We will provide you with updates as soon as they become available. Thanks for your patience and collaboration.

  3. monitoring Dec 04, 2025, 05:53 PM UTC

    The Cerner/Oracle FHIR API performance has returned to normal levels. For more information about todays API performance issue, please contact Cerner/Oracle and they can provide root cause once available.

  4. resolved Dec 04, 2025, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudflare Global Network issues

Detected by Pingoru
Nov 18, 2025, 01:39 PM UTC
Resolved
Nov 18, 2025, 08:56 PM UTC
Duration
7h 17m
Affected: Luma Health Web (next.lumahealth.io)Luma Health APICommunication ServicesEHR/PM Integration SystemLuma Health Patient Web (patient.lumahealth.io)Reporting and Datawarehouse
Timeline · 5 updates
  1. investigating Nov 18, 2025, 01:39 PM UTC

    We were notified by Cloudflare that they're experiencing Global Network issues that may impact Luma Health services. Our team is actively monitoring the situation and will continue to follow Cloudflare's recovery process. We appreciate your patience, and will keep you updated as more information becomes available. For more Information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. investigating Nov 18, 2025, 02:20 PM UTC

    Our team is still actively monitoring the situation and will continue to follow Cloudflare's recovery process. We appreciate your patience, and will keep you updated as more information becomes available. For more Information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  3. monitoring Nov 18, 2025, 02:52 PM UTC

    A fix has been implement by the Cloudflare team and they believe it resolved the global incident, we will keep monitoring their recovery process. We appreciate your patience, and will keep you updated as more information becomes available.

  4. monitoring Nov 18, 2025, 04:08 PM UTC

    We will keep monitoring their recovery process. We appreciate your patience, and will keep you updated as more information becomes available. For more Information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  5. resolved Nov 18, 2025, 08:56 PM UTC

    Cloudflare states that this incident has been resolved. For more information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Read the full incident report →

Major October 2, 2025

Veradigm API Integration Issues

Detected by Pingoru
Oct 02, 2025, 12:23 PM UTC
Resolved
Oct 02, 2025, 02:26 PM UTC
Duration
2h 3m
Affected: EHR/PM Integration System
Timeline · 3 updates
  1. investigating Oct 02, 2025, 12:23 PM UTC

    We have identified an issue connecting with the Veradigm API (formerly AllScriptsUnity); our engineering team is already investigating the matter and working with Veradigm to resolve the issue. We look forward to resolving this situation and will provide you with updates as soon as they become available. If you're not an API Integrated Veradigm customer, you're not being impacted.

  2. monitoring Oct 02, 2025, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

System Delays

Detected by Pingoru
Sep 23, 2025, 06:21 PM UTC
Resolved
Sep 23, 2025, 09:02 PM UTC
Duration
2h 40m
Affected: Luma Health Web (next.lumahealth.io)Luma Health APICommunication ServicesEHR/PM Integration SystemReporting and Datawarehouse
Timeline · 6 updates
  1. investigating Sep 23, 2025, 06:21 PM UTC

    We're experiencing system delays and are currently looking into the issue.

  2. investigating Sep 23, 2025, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2025, 07:16 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 23, 2025, 08:05 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 23, 2025, 08:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 23, 2025, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 19, 2025

Resolved: Appointment Time Sync Issue

Detected by Pingoru
Aug 19, 2025, 05:28 PM UTC
Resolved
Aug 19, 2025, 07:32 PM UTC
Duration
2h 3m
Affected: EHR/PM Integration System
Timeline · 2 updates
  1. monitoring Aug 19, 2025, 05:28 PM UTC

    We identified and resolved an issue affecting appointment time sync for a small subset of customers. Between 10:31 AM and 12:40 PM EST today, some appointment reminders may have displayed incorrect times. After the fix was implemented the appointments started to get updated to the correct time. We will provide more updates soon and will proactively reach out to impacted customers.

  2. resolved Aug 19, 2025, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →