LoopUp Outage History

We are currently investigating an issue affecting a small subset of inbound calls to UK numbers. In some cases, calls connect successfully but no audio is present, which may cause calls to disconnect shortly after being answered. We are working with the relevant carrier to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. If you are experiencing issues, please contact [email protected].

The carrier has identified the issue and applied a fix. This now needs to be implemented more widely across their network. Initial testing has been successful, and calls are completing as expected. Please stand by while the fix is rolled out more broadly. We will provide further updates as more information becomes available.

We are currently investigating a network issue affecting services in South Africa. Inbound calls are now operating normally. However, we have observed that some outbound calls are being rejected by a downstream carrier and therefore failing over to alternate routes. Calls are still connecting, but may be routed differently than usual. We will continue to investigate and provide further updates as more information becomes available. If you have any questions, please contact us at [email protected].

Our downstream carrier in South Africa has confirmed an issue affecting voice services on their network. As a result, some calls may experience intermittent disruptions. The carrier is actively escalating the issue and working to restore normal service as quickly as possible. In the meantime, calls are failing over to alternate routes. We will provide further updates as more information becomes available. If you have any questions, please contact us at [email protected].

We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC). Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at [email protected].

We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate/sign-in to these portals. Some Users may be presented with an "Unable to load this page" error message or load a blank page. Our Teams are investigating, and we will provide more information as soon as it's available. Should you need any immediate assistance, our Support Team are available 24/7 at [email protected].

Our Teams are still investigating, and we hope to have more clarity on the underlying cause very soon. We apologise for the disruption. The LoopUp Support Team are available 24/7 at [email protected], if you need any assistance.

We are currently experiencing an issue affecting access to LoopUp One. Administrators are unable to log in and manage telephony services. Our engineering team has identified the root cause as a widespread Cloudflare outage, and we are actively working with our partners to restore services as quickly as possible. For real-time updates, please visit: https://www.cloudflarestatus.com. We will share further information and updates as soon as they become available. If you require immediate assistance, our Support Team is available 24/7 at [email protected].