LoopUp incident

Cloud Telephony - Some Calls to UK Numbers Connecting Without Audio

Notice Ongoing View vendor source →

LoopUp is currently experiencing a notice incident affecting Europe, the Middle East and Africa, which began 3h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 02:12 PM UTC
Resolved
Ongoing
Duration
● 2h 33m
Detected by Pingoru
May 27, 2026, 02:12 PM UTC

Affected components

Europe, the Middle East and Africa

Update timeline

  1. identified May 27, 2026, 02:12 PM UTC

    We are currently investigating an issue affecting a small subset of inbound calls to UK numbers. In some cases, calls connect successfully but no audio is present, which may cause calls to disconnect shortly after being answered. We are working with the relevant carrier to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. If you are experiencing issues, please contact [email protected].

  2. monitoring May 27, 2026, 04:07 PM UTC

    A workaround has been deployed and calls are now routing successfully with audio. The issue appears to be isolated to a specific carrier in the UK. We are continuing to escalate the issue and work with the carrier to implement a permanent resolution. Please re-test and let us know if the issue persists by contacting [email protected].