LoopUp Outage History

Started Jan 21, 2025, 10:12 AM UTC· resolved Jan 21, 2025, 05:59 PM UTC

1. investigating Jan 21, 2025, 10:12 AM UTC

   We have identified an issue affecting some local services in Thailand. Our team is actively working with the carrier in question to restore service as quickly as possible. Thank you for your patience and understanding. If you have any immediate questions or concerns, please do not hesitate to contact us at [email protected].

2. resolved Jan 21, 2025, 05:59 PM UTC

   The carrier has confirmed that service in Thailand has now been restored. If you experience any issues, please do not hesitate to let us know at [email protected]. Thank you for your patience and understanding.

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Started Dec 19, 2024, 05:37 PM UTC· resolved Jan 06, 2025, 12:20 PM UTC

1. identified Dec 19, 2024, 05:37 PM UTC

   We have identified an issue with Microsoft Teams calls to Brazil numbers, where users may experience periods of one-way audio. Our investigation confirms that we are successfully receiving and sending media in both directions. As a result, the issue has been escalated to our downstream carrier for further resolution. Thank you for your patience and understanding as we work to resolve this matter. If you have any immediate questions or concerns, please contact us at [email protected].

2. resolved Jan 06, 2025, 12:20 PM UTC

   Remedial action was implemented last week, and we have been closely monitoring the situation since. We are pleased to confirm that the issues have now been resolved. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].

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Started Dec 11, 2024, 10:43 AM UTC· resolved Jan 06, 2025, 12:21 PM UTC

1. investigating Dec 11, 2024, 10:43 AM UTC

   We have identified an issue with Microsoft Teams where some calls may experience intermittent periods of one-way audio. This issue appears to be isolated to numbers in Argentina. The matter has been escalated to our Network Operations Team, and we are actively working with them and our downstream partners to resolve it as quickly as possible. Thank you for your patience and understanding. If you have any immediate questions or concerns, please don’t hesitate to reach out to us at [email protected].

2. monitoring Dec 12, 2024, 03:41 PM UTC

   We are pleased to inform you that a workaround has been implemented, and two-way media has been restored for calls to Argentina. Our teams are continuing to investigate the root cause of the issue and will provide further updates in due course. Thank you for your patience and understanding. If you have any questions or experience further issues, please contact us at [email protected].

3. resolved Jan 06, 2025, 12:21 PM UTC

   We are pleased to confirm that the issue has been fully resolved. Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].

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Started Dec 03, 2024, 03:25 PM UTC· resolved Dec 04, 2024, 08:15 AM UTC

1. identified Dec 03, 2024, 03:25 PM UTC

   We are currently investigating an issue impacting LoopUp Remote Meetings in the US. Some conference attendees cannot connect to their meetings using US Toll-Free Dial-In numbers. We’re aware of the issue and are working on it urgently. Impacted attendees should dial-in using an alternative Toll/Local number OR connect via the LoopUp web client (https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US) until a resolution has been reached. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

2. monitoring Dec 03, 2024, 05:13 PM UTC

   We believe that the issue has been rectified as of 15:45 UTC, with all impacted US Toll-Free dial-in numbers now back to an operational state. Should you encounter any further problems when dialling-in to your audio conferences, please contact [email protected]. For guidance on what information to include in your email, please refer to our Support Site: https://support.loopup.com/s/article/Reporting-an-issue-to-the-LoopUp-Team?language=en_US. Thank you again for your patience and understanding.

3. resolved Dec 04, 2024, 08:15 AM UTC

   Our monitoring phase has now been completed and we are confident that the issue affecting some of our US Toll-Free numbers is fully resolved. If you have any questions or require further information, please contact us at [email protected].

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Started Nov 13, 2024, 04:10 PM UTC· resolved Nov 14, 2024, 10:17 AM UTC

1. investigating Nov 13, 2024, 04:10 PM UTC

   We have identified possible issues affecting outbound domestic calls in Czechia. The issue has been escalated to our downstream carrier, and we are actively working with them to resolve it. We will provide further updates as soon as possible. Thank you for your patience and understanding. If you have any immediate questions or concerns, please reach out to us at [email protected].

2. resolved Nov 14, 2024, 10:17 AM UTC

   We believe the issue affecting outbound domestic calls in Czechia is now resolved. Please test your service, and if you experience any further issues, do not hesitate to let us know at [email protected]. Thank you for your patience and understanding.

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