Is LoopUp down?

We are currently investigating an issue affecting a small subset of inbound calls to UK numbers. In some cases, calls connect successfully but no audio is present, which may cause calls to disconnect shortly after being answered. We are working with the relevant carrier to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. If you are experiencing issues, please contact [email protected].

A workaround has been deployed and calls are now routing successfully with audio. The issue appears to be isolated to a specific carrier in the UK. We are continuing to escalate the issue and work with the carrier to implement a permanent resolution. Please re-test and let us know if the issue persists by contacting [email protected].

The issue affecting a subset of inbound calls to UK numbers has now been resolved. The temporary workaround has been removed, and services are operating normally. Testing and monitoring confirm that call routing and audio are stable across the platform. If you experience any further issues, please contact [email protected].

We are currently experiencing issues in South Korea, where some inbound calls may fail to connect. We are working with the relevant upstream carrier as a matter of urgency to restore normal service. Further updates will be shared as more information becomes available. If you are experiencing issues, please contact [email protected].

The issue affecting inbound calls in South Korea has now been fully resolved. Testing and monitoring confirm that services are operating normally, with calls connecting as expected. We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact [email protected].

We are currently experiencing issues in South Korea and Israel, where some inbound calls may fail to connect. We are working with the relevant upstream carrier as a matter of urgency to restore normal service. We will provide further updates as more information becomes available. If you are experiencing issues, please contact [email protected].

The carrier has identified the issue and applied a fix. This now needs to be implemented more widely across their network. Initial testing has been successful, and calls are completing as expected. Please stand by while the fix is rolled out more broadly. We will provide further updates as more information becomes available.

The issue affecting inbound calls in Hong Kong and Israel has now been fully resolved. Testing and monitoring confirm that services are operating normally, with calls connecting as expected. We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact [email protected].