LoopUp incident
Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com)
LoopUp experienced a notice incident on November 20, 2025 affecting Admin Portal, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2025, 10:38 AM UTC
We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate/sign-in to these portals. Some Users may be presented with an "Unable to load this page" error message or load a blank page. Our Teams are investigating, and we will provide more information as soon as it's available. Should you need any immediate assistance, our Support Team are available 24/7 at [email protected].
- identified Nov 20, 2025, 01:23 PM UTC
Our Teams are still investigating, and we hope to have more clarity on the underlying cause very soon. We apologise for the disruption. The LoopUp Support Team are available 24/7 at [email protected], if you need any assistance.
- monitoring Nov 20, 2025, 02:28 PM UTC
Services have now been restored. We will continue to monitor the situation closely and provide updates as additional information becomes available.
- resolved Nov 20, 2025, 04:05 PM UTC
This incident has been resolved.