LoopUp experienced a notice incident on September 19, 2026 affecting Asia-Pacific, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2026, 08:30 AM UTC
We are currently experiencing a disruption affecting outbound calls in Taiwan. We are working with our downstream carrier to restore service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we work to resolve the issue. We will provide a further update as soon as more information is available.
- identified Sep 21, 2026, 07:47 AM UTC
Our carrier has identified the issue, and we are working with them to restore service as soon as possible. We apologise for the disruption and appreciate your patience while we work to resolve the issue.
- resolved Sep 21, 2026, 09:18 AM UTC
The carrier has now resolved the issue, and outbound calling in Taiwan has been restored. We are working with our partner carrier to understand what caused the disruption. Further details will be provided via your support case. We apologise for the inconvenience and thank you for your patience.