LoopUp incident
Cloud Telephony - APAC - Call failures impacting outbound calling in China
LoopUp experienced a minor incident on January 27, 2026 affecting Asia-Pacific, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2026, 09:18 AM UTC
We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC). Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at [email protected].
- resolved Jan 27, 2026, 04:49 PM UTC
We believe that all impacted service areas are now operational. Should you require additional information or wish to report a new issue, please contact our Support Team at [email protected].