LoopUp incident
Cloud Telephony - Admin Portal - Reporting Dashboard
LoopUp experienced a minor incident on March 5, 2026 affecting Admin Portal, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 05, 2026, 08:46 AM UTC
We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026. Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at [email protected].
- resolved Mar 09, 2026, 08:30 AM UTC
We believe that all CDR data has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at [email protected].