Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com)

Update timeline

1. identified Oct 09, 2025, 08:41 AM UTC

   We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate to these portals. Some Users may be presented with an "Unable to load this page" error message. We’re aware of the issue and our Teams are working on it urgently. We will provide more information and updates as soon as they are available. Should you need any immediate assistance, our Support Team are available 24/7 at [email protected].

2. identified Oct 09, 2025, 09:01 AM UTC

   Further reports indicate that this issue is related to a widespread Microsoft Azure outage. Although Microsoft’s official status page has not yet been updated, multiple incidents have been reported on Downdetector. We will continue to monitor the situation and share updates as more information becomes available. You can also follow https://azure.status.microsoft/en-us/status for updates directly from Microsoft.

3. identified Oct 09, 2025, 09:22 AM UTC

   It has become apparent that Luware Nimbus services are also being impacted by the ongoing Microsoft Azure outage. Users may experience disruption when accessing the Nimbus portal or when attempting to place outbound calls via the service. We recommend affected users place outbound calls directly from Microsoft Teams where possible. Microsoft has not yet updated its public status page; however, a service health alert has been posted here: https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1168665 For the latest updates: - https://azure.status.microsoft/en-us/status - https://status.luware.com We will continue to provide updates as more information becomes available.

4. identified Oct 09, 2025, 10:52 AM UTC

   Microsoft has acknowledged the incident as a Front Door capacity issue affecting multiple regions. The impact appears to be widespread. For real-time updates from Microsoft, please follow: https://azure.status.microsoft/en-us/status

5. identified Oct 09, 2025, 02:12 PM UTC

   We believe that some services have now been restored, particularly functionality within Luware Nimbus. However, our own portal remains affected at this time. Microsoft continues to work on recovering the remaining impacted resources, and we will provide further updates as progress is made.

6. resolved Oct 09, 2025, 02:23 PM UTC

   We believe that full portal functionality has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at [email protected]. For updates on the root cause and future mitigations, please refer to https://azure.status.microsoft/en-us/status