LoopUp incident

Cloudflare Outage Impacting LoopUp Admin Portal

Critical Resolved View vendor source →

LoopUp experienced a critical incident on November 18, 2025 affecting Admin Portal, lasting 18h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:36 PM UTC
Resolved
Nov 19, 2025, 09:04 AM UTC
Duration
18h 27m
Detected by Pingoru
Nov 18, 2025, 02:36 PM UTC

Affected components

Admin Portal

Update timeline

  1. identified Nov 18, 2025, 02:36 PM UTC

    We are currently experiencing an issue affecting access to LoopUp One. Administrators are unable to log in and manage telephony services. Our engineering team has identified the root cause as a widespread Cloudflare outage, and we are actively working with our partners to restore services as quickly as possible. For real-time updates, please visit: https://www.cloudflarestatus.com. We will share further information and updates as soon as they become available. If you require immediate assistance, our Support Team is available 24/7 at [email protected].

  2. resolved Nov 19, 2025, 09:04 AM UTC

    Our monitoring indicates that the Cloudflare issue affecting LoopUp One has now been resolved and full service has been restored. If you experience any further issues, please contact us at [email protected].