Loop Returns experienced a minor incident on July 24, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Returns PortalAdmin Portal3rd Party Integrations (Loop)
Update timeline
- investigating Jul 24, 2026, 11:14 AM UTC
Loop is experiencing intermittent failures during order lookup and return creation
- monitoring Jul 24, 2026, 11:18 AM UTC
The issue appears to have been related to upstream dependencies. Order look up and return creation services have returned to normal levels.