Loop Returns incident

SEKO Return Label Generation Issues

Ongoing since 11:59 AM UTC, affecting Shipping and Shipping (Shipping — Loop).

investigating Nov 10, 2026, 12:21 PM UTC

We are continuing to see failures generating return labels for SEKO. We have reached out to the provider for support and are working with them to restore service.

Started
Nov 10, 2026, 11:59 AM UTC
Resolved
Ongoing
Duration
● 49m
Detected by Pingoru
Nov 10, 2026, 11:59 AM UTC

Affected components

ShippingShipping (Shipping — Loop)

Update timeline

  1. investigating Nov 10, 2026, 11:59 AM UTC

    We are investigating an issue with return label generation for SEKO. Customers may be unable to generate return labels for affected merchants. Our team is working with the provider to restore service.

  2. investigating Nov 10, 2026, 12:21 PM UTC

    We are continuing to see failures generating return labels for SEKO. We have reached out to the provider for support and are working with them to restore service.

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