Is Loop Returns down?

Last checked 12m ago
Current status
Loop Returns is up

No incidents right now.

Official status page: http://status.loopreturns.com · Polled every 5 minutes · 16 components tracked

Loop Returns is operational right now. Last checked 12m ago; the most recent incident resolved 3d ago.

Real-time Loop Returns status, recent outages, and incident history — pulled directly from Loop Returns's official status page at http://status.loopreturns.com every 5 minutes. Pingoru tracks 16 Loop Returns services and has captured 6 incidents in the last 90 days (97.47% uptime). Get email, Slack, Discord, or webhook alerts the moment Loop Returns reports a new incident — free for 5 monitors, no credit card.

Users who monitor Loop Returns also follow these eCommerce services: Shopify Stripe PayPal Blackbaud NetSuite Squarespace BigCommerce Cybersource Gorgias PayFast View all 6,000+ providers
Loop Returns uptime 97.47% uptime · past 90 days
Mon Wed Fri
MarAprMayJun
Less More

Recent outages & incidents

Past 90 days
  1. Resolved 4h 48m
    Started Jun 10, 2026, 04:17 PM UTC · Resolved Jun 10, 2026, 09:05 PM UTC
    Returns PortalAdmin PortalReturns APILoop POSOrder TrackingOffsetShop Now: On Store3rd Party IntegrationsLoop
    Timeline · 6 updates
    • investigating · Jun 10, 2026, 04:17 PM UTC

      We've identified an issue which is preventing some items from loading on the customer portal and some exchanges from being submitted. The root cause is currently under investigation.

    • identified · Jun 10, 2026, 05:37 PM UTC

      We have identified the issue and are releasing a potential fix. We will monitor error rates once the fix is live.

    • monitoring · Jun 10, 2026, 05:55 PM UTC

      Our fix has been released and error rates have dropped. We will continue to monitor the situation.

    • resolved · Jun 10, 2026, 06:07 PM UTC

      Errors have subsided. Tighter validation in a downstream service resulted in failures on some endpoints which populated items on the customer portal. That issue has been resolved and items should now load on the portal.

    • identified · Jun 10, 2026, 06:28 PM UTC

      While we have resolved the issue preventing items from loading on the portal, we have seen new error crop up for a subset of these orders as taxes are being calculated for exchanges. This prevents returns for this subset of orders from being submitted.

    • monitoring · Jun 10, 2026, 07:36 PM UTC

      Errors on exchanges have now also subsided, but we will continue to monitor the situation.

    Latest: Errors on exchanges have now also subsided, but we will continue to monitor the situation.

  2. Resolved 23m
    Started Jun 05, 2026, 02:48 PM UTC · Resolved Jun 05, 2026, 03:12 PM UTC
    Returns PortalAdmin PortalReturns APILoop POS3rd Party IntegrationsLoop
    Timeline · 1 update
    • monitoring · Jun 05, 2026, 02:48 PM UTC

      Easypost is in an incident right now where they are experiencing failures across USPS and UPS carriers. So Loop labels are being affected as well. We are monitoring

    Latest: Easypost is in an incident right now where they are experiencing failures across USPS and UPS carriers. So Loop labels are being affected as well. We are monitoring

  3. Resolved 57m
    Started May 19, 2026, 09:33 PM UTC · Resolved May 19, 2026, 10:31 PM UTC
    Returns PortalAdmin PortalReturns APILoop POSOrder TrackingOffsetShop Now: On Store3rd Party IntegrationsLoop
    Timeline · 2 updates
    • identified · May 19, 2026, 09:33 PM UTC

      We have investigated & identified an issue related to API access from Loop's Customer Portal. We are beginning remediation - updates to come shortly.

    • monitoring · May 19, 2026, 09:40 PM UTC

      We have resolved this issue and are monitoring to ensure all services are operational.

    Latest: We have resolved this issue and are monitoring to ensure all services are operational.

  4. Resolved 6h 13m
    Started May 15, 2026, 03:55 PM UTC · Resolved May 15, 2026, 10:09 PM UTC
    Returns PortalAdmin PortalLoop
    Timeline · 7 updates
    • identified · May 15, 2026, 03:55 PM UTC

      USPS Labels are failing address validation. The issue has been identified.

    • resolved · May 15, 2026, 04:44 PM UTC

      The incident has been resolved and all labels will be retroactively generated.

    • identified · May 15, 2026, 06:25 PM UTC

      EasyPost USPS Account is Missing from some merchant accounts.

    • identified · May 15, 2026, 06:44 PM UTC

      USPS account will not be visible in the Loop admin. This will cause Loop to fallback to other carrier options if available or fail to generate labels. Issue has been identified and a remediation is in progress.

    • identified · May 15, 2026, 06:52 PM UTC

      Labels will fail to generate with USPS until the USPS account is readded.

    • identified · May 15, 2026, 07:49 PM UTC

      The issue has been clearly identified. USPS will be removed from the available carrier options upon visiting the Shipping page in the Loop admin. If you do not visit this page, the USPS carrier account is still in your Loop EasyPost account and USPS labels will still generate. Once a fix is deployed to prevent USPS account deletion you can visit the page. In the interim, avoid going to this page to prevent label generation errors. Any label generation errors will be remediated once a full fix is deployed.

    • monitoring · May 15, 2026, 09:18 PM UTC

      USPS will no longer be deleted from the Loop admin. Label regeneration is occurring now.

    Latest: USPS will no longer be deleted from the Loop admin. Label regeneration is occurring now.

  5. Resolved 2h 15m
    Started Apr 29, 2026, 06:37 PM UTC · Resolved Apr 29, 2026, 08:52 PM UTC
    Returns PortalLoop
    Timeline · 6 updates
    • investigating · Apr 29, 2026, 06:37 PM UTC

      We have identified an edge case where split-fulfillment returns with package-protection-like products, such as Protect+ are unable to be submitted in the returns portal. We are currently investigating to determine impact and root cause.

    • investigating · Apr 29, 2026, 06:54 PM UTC

      We are still investigating.

    • investigating · Apr 29, 2026, 07:11 PM UTC

      We are still investigating - we have identified a potential root cause and are validating this.

    • investigating · Apr 29, 2026, 07:29 PM UTC

      Still investigating .

    • investigating · Apr 29, 2026, 07:58 PM UTC

      We determined our initial potential root cause was not the correct one. We are confirming a different potential root cause by rolling back a recent code change.

    • investigating · Apr 29, 2026, 08:18 PM UTC

      The code revert is being deployed.

    Latest: The code revert is being deployed.

Outage history

Past 90 days · 5 incidents View full outage history →