Is Loop Returns down?
Last checked 12m agoNo incidents right now.
Loop Returns is operational right now. Last checked 12m ago; the most recent incident resolved 3d ago.
Real-time Loop Returns status, recent outages, and incident history — pulled directly from Loop Returns's official status page at http://status.loopreturns.com every 5 minutes. Pingoru tracks 16 Loop Returns services and has captured 6 incidents in the last 90 days (97.47% uptime). Get email, Slack, Discord, or webhook alerts the moment Loop Returns reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Returns PortalAdmin PortalReturns APILoop POSOrder TrackingOffsetShop Now: On Store3rd Party IntegrationsLoop
Timeline · 6 updates
- investigating · Jun 10, 2026, 04:17 PM UTC
We've identified an issue which is preventing some items from loading on the customer portal and some exchanges from being submitted. The root cause is currently under investigation.
- identified · Jun 10, 2026, 05:37 PM UTC
We have identified the issue and are releasing a potential fix. We will monitor error rates once the fix is live.
- monitoring · Jun 10, 2026, 05:55 PM UTC
Our fix has been released and error rates have dropped. We will continue to monitor the situation.
- resolved · Jun 10, 2026, 06:07 PM UTC
Errors have subsided. Tighter validation in a downstream service resulted in failures on some endpoints which populated items on the customer portal. That issue has been resolved and items should now load on the portal.
- identified · Jun 10, 2026, 06:28 PM UTC
While we have resolved the issue preventing items from loading on the portal, we have seen new error crop up for a subset of these orders as taxes are being calculated for exchanges. This prevents returns for this subset of orders from being submitted.
- monitoring · Jun 10, 2026, 07:36 PM UTC
Errors on exchanges have now also subsided, but we will continue to monitor the situation.
Latest: Errors on exchanges have now also subsided, but we will continue to monitor the situation.
-
- Returns PortalAdmin PortalReturns APILoop POS3rd Party IntegrationsLoop
Timeline · 1 update
- monitoring · Jun 05, 2026, 02:48 PM UTC
Easypost is in an incident right now where they are experiencing failures across USPS and UPS carriers. So Loop labels are being affected as well. We are monitoring
Latest: Easypost is in an incident right now where they are experiencing failures across USPS and UPS carriers. So Loop labels are being affected as well. We are monitoring
-
- Returns PortalAdmin PortalReturns APILoop POSOrder TrackingOffsetShop Now: On Store3rd Party IntegrationsLoop
Timeline · 2 updates
- identified · May 19, 2026, 09:33 PM UTC
We have investigated & identified an issue related to API access from Loop's Customer Portal. We are beginning remediation - updates to come shortly.
- monitoring · May 19, 2026, 09:40 PM UTC
We have resolved this issue and are monitoring to ensure all services are operational.
Latest: We have resolved this issue and are monitoring to ensure all services are operational.
-
- Returns PortalAdmin PortalLoop
Timeline · 7 updates
- identified · May 15, 2026, 03:55 PM UTC
USPS Labels are failing address validation. The issue has been identified.
- resolved · May 15, 2026, 04:44 PM UTC
The incident has been resolved and all labels will be retroactively generated.
- identified · May 15, 2026, 06:25 PM UTC
EasyPost USPS Account is Missing from some merchant accounts.
- identified · May 15, 2026, 06:44 PM UTC
USPS account will not be visible in the Loop admin. This will cause Loop to fallback to other carrier options if available or fail to generate labels. Issue has been identified and a remediation is in progress.
- identified · May 15, 2026, 06:52 PM UTC
Labels will fail to generate with USPS until the USPS account is readded.
- identified · May 15, 2026, 07:49 PM UTC
The issue has been clearly identified. USPS will be removed from the available carrier options upon visiting the Shipping page in the Loop admin. If you do not visit this page, the USPS carrier account is still in your Loop EasyPost account and USPS labels will still generate. Once a fix is deployed to prevent USPS account deletion you can visit the page. In the interim, avoid going to this page to prevent label generation errors. Any label generation errors will be remediated once a full fix is deployed.
- monitoring · May 15, 2026, 09:18 PM UTC
USPS will no longer be deleted from the Loop admin. Label regeneration is occurring now.
Latest: USPS will no longer be deleted from the Loop admin. Label regeneration is occurring now.
-
- Returns PortalLoop
Timeline · 6 updates
- investigating · Apr 29, 2026, 06:37 PM UTC
We have identified an edge case where split-fulfillment returns with package-protection-like products, such as Protect+ are unable to be submitted in the returns portal. We are currently investigating to determine impact and root cause.
- investigating · Apr 29, 2026, 06:54 PM UTC
We are still investigating.
- investigating · Apr 29, 2026, 07:11 PM UTC
We are still investigating - we have identified a potential root cause and are validating this.
- investigating · Apr 29, 2026, 07:29 PM UTC
Still investigating .
- investigating · Apr 29, 2026, 07:58 PM UTC
We determined our initial potential root cause was not the correct one. We are confirming a different potential root cause by rolling back a recent code change.
- investigating · Apr 29, 2026, 08:18 PM UTC
The code revert is being deployed.
Latest: The code revert is being deployed.
-
- Issues Submitting Returns ResolvedStarted Jun 10, 2026, 04:17 PM UTC · Resolved Jun 10, 2026, 09:05 PM UTC · 4h 48m
- Started Jun 05, 2026, 02:48 PM UTC · Resolved Jun 05, 2026, 03:12 PM UTC · 23m
- Customer Portal Access ResolvedStarted May 19, 2026, 09:33 PM UTC · Resolved May 19, 2026, 10:31 PM UTC · 57m
- EasyPost USPS Labels Failing ResolvedStarted May 15, 2026, 03:55 PM UTC · Resolved May 15, 2026, 10:09 PM UTC · 6h 13m
- Started Apr 29, 2026, 06:37 PM UTC · Resolved Apr 29, 2026, 08:52 PM UTC · 2h 15m