Ongoing since 05:26 PM UTC, affecting Shipping and Shipping (Shipping — Loop).
Rebound/Cycleon return label generation is still failing with HTTP 500s from an upstream error in the provider's system. Loop Rebound successes remain at zero, and multiple merchants are still impacted. There are no signs of recovery yet. We are continuing to investigate and will work with Rebound to determine the source of the outage. We will post another update in 15 minutes.
Affected components
Update timeline
- investigating Nov 09, 2026, 05:26 PM UTC
Rebound/Cycleon label generation is failing with HTTP 500s from and upstream error in the provider's system. Loop Rebound successes are near zero; multiple merchants impacted. We are investigating and will reach out to Rebound to determine the source of the outage. We will post an update in 15 minutes.
- investigating Nov 09, 2026, 05:45 PM UTC
Rebound/Cycleon return label generation is still failing with HTTP 500s from an upstream error in the provider's system. Loop Rebound successes remain at zero, and multiple merchants are still impacted. There are no signs of recovery yet. We are continuing to investigate and will work with Rebound to determine the source of the outage. We will post another update in 15 minutes.
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