Ongoing since 03:37 PM UTC, affecting Shipping and Shipping (Shipping — Loop).
EasyPost has traced the timeout issue to Happy Returns. This is not a broader UPS outage. Only merchants using UPS Returns QR Code labels are affected. They've contacted Happy Returns for a resolution timeline and we will post an update as soon as we have one.
Affected components
Update timeline
- investigating Nov 04, 2026, 03:37 PM UTC
We are experiencing an outage of UPS labels generated through EasyPost
- identified Nov 04, 2026, 04:31 PM UTC
EasyPost has traced the timeout issue to Happy Returns. This is not a broader UPS outage. Only merchants using UPS Returns QR Code labels are affected. They've contacted Happy Returns for a resolution timeline and we will post an update as soon as we have one.
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