Loop Returns incident

Degraded Returns Performance - Customer and Admin Portals

Minor Resolved View vendor source →

Loop Returns experienced a minor incident on September 27, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2026, 01:04 AM UTC
Resolved
Sep 27, 2026, 02:30 AM UTC
Duration
1h 25m
Detected by Pingoru
Sep 27, 2026, 01:04 AM UTC

Affected components

Returns PortalAdmin Portal3rd Party Integrations (Loop)

Update timeline

  1. investigating Sep 27, 2026, 01:04 AM UTC

    We are currently experiencing degraded performance with Customer and Admin Portals and are investigating.

  2. monitoring Sep 27, 2026, 01:29 AM UTC

    Customer and Admin Portals have recovered. During investigation, we identified that there was an issue with one of the downstream providers. We will continue to monitor.