PagerDuty incident

Event Processing, Notification, and Platform Functionality Issues

Resolved after 14 minutes, affecting Events API (US) (Events API (US)) and SMS (US) (SMS (US)) and 1 more, on September 27, 2026.

resolved Sep 27, 2026, 01:36 AM UTC

We have resolved an incident where PagerDuty customers in the US service region may have experienced delayed event ingestion and notifications. Performance has recovered across impacted services, including incident creation, alert attachments, web UI, Ops Console, email fan-out, and incident...

Started: Sep 27, 2026, 01:22 AM UTC
Resolved: Sep 27, 2026, 01:36 AM UTC
Duration: 14m
Detected by Pingoru: Sep 27, 2026, 01:22 AM UTC

Affected components

Events API (US) (Events API (US))SMS (US) (SMS (US))Voice (US) (Voice (US))Push (US) (Push (US))Email (US) (Email (US))Responder Requests (US) (Responder Requests (US))Web Application (US) (Web Application (US))REST API (US) (REST API (US))Incident Workflows (US) (Incident Workflows (US))

Update timeline

investigating Sep 27, 2026, 01:22 AM UTC

We are investigating an incident where all PagerDuty customers in the US service region may have experienced delayed event ingestion and notifications. Impacted customers may have encountered errors in incident creation, alert attachment, acknowledgements, the web UI, Ops Console, email fan-out,...
resolved Sep 27, 2026, 01:36 AM UTC

We have resolved an incident where PagerDuty customers in the US service region may have experienced delayed event ingestion and notifications. Performance has recovered across impacted services, including incident creation, alert attachments, web UI, Ops Console, email fan-out, and incident...

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