There were 5 LMS365 outages since February 13, 2026 totaling 497h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 05:30 and 07:30 CET, we experienced an issue in the Central US region affecting the Audit service. During this period, certain user profile synchronization events resulted in unexpected audit behavior. The issue has been identified and addressed, and the service is operating normally. We are reviewing additional safeguards to prevent similar occurrences in the future.
We have identified an issue where courses fail to load in the mobile application. This issue impacts all users attempting to access course content via the Learn365 Mobile application. Our engineering team is actively working on resolving issue. We will provide an update as soon as further progress is available.
We are continuing to work on a fix for this issue.
A fix has been successfully deployed to the production environment to address the issue causing courses not to load in the mobile application. We are currently monitoring the situation closely to ensure system stability and confirm that courses are loading as expected. Further updates will be shared if necessary.
This incident has been resolved.
Customers experienced a short‑term (12:37 - 13:46 UTC) service disruption in the US region, during which some Learn365 applications and admin pages were temporarily unavailable. The issue has been fully resolved, all services are now operating normally, and our team continues to closely monitor the system to ensure stability.
We are investigating an issue where some users see a "Your session has expired" message immediately after opening the Course Catalog webpart, even on first load or after refreshing the page. We will provide an update as soon as we have more information.
We’ve deployed a fix after identifying the root cause. We are monitoring results closely to ensure the service remains stable and the issue is fully resolved. If you continue to experience the problem, please contact our Support team by submitting a ticket: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
The issue has been addressed and the service is operating normally. Following the deployment of the fix, we have verified that the platform is functioning as expected. If you experience any unexpected behavior, please reach out to our Support team by submitting a ticket: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support Thank you for your patience while we worked to resolve this matter.
We are currently investigating an issue affecting access to the Microsoft Teams apps for Learn365 and Perform & Engage. Some users may experience blank pages or apps not loading within Teams, including errors such as “There was a problem reaching this app”. Possible workaround: Users may be able to access the apps via Microsoft Teams in a web browser while the investigation is ongoing. Our findings indicate this issue is related to the Microsoft Teams platform. We have engaged Microsoft and are working with them separately to identify and resolve the root cause. We will provide further updates as soon as more information becomes available.
We have received an update from Microsoft Support. They have confirmed that this issue is part of a recent service spike impacting multiple users across the platform. Their Engineering team is actively investigating the root cause and working on implementing a fix. This spike is causing intermittent disruptions similar to those reported. Microsoft is currently reviewing telemetry and service activity to isolate the source of the issue and mitigate the impact. We will provide the next update once we receive further information from Microsoft.
Microsoft has confirmed that the issue was caused by a service degradation on their side. Their engineering team investigated the incident and implemented the necessary fixes to restore service stability. The service is now fully operational, and we are not observing any further impact. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while the issue was being resolved. If you experience any related concerns, please don’t hesitate to contact our Support team: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
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