Liquid Web Outage History

We have identified a Service disruption with several hosts under the Parent: host8233.c.lan.xvps.liquidweb.com within our Lancing DC3. Our engineers are working on resolving the problem as soon as possible. If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.liquidweb.com/) or via case ([email protected]),

We are investigating a networking issue that is preventing new server deployments within our London Data Center. Existing customer servers are not impacted. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We have identified that users of the Premium Business Email services are experiencing difficulties sending emails to Microsoft and Yahoo-related addresses. We are actively working with Microsoft's and Yahoo's teams to resolve this issue. We appreciate your patience and understanding. If you need assistance, please chat with us or create a case at my.liquidweb.com.

We are currently tracking a network degradation issue affecting the Chicago, IL area. Our upstream provider, Cloudflare, is working to resolve the matter. We are monitoring the situation closely and will provide updates as they become available. Cloudflare Status: https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7

Cloudflare is currently experiencing network degradation in the Chicago area. This is impacting some Liquid Web services, including: Account Signups: Potential failures during registration. Provisioning: Delays in getting new orders online. Portal Tools: Intermittent errors when adjusting Cloudflare features. We apologize for the inconvenience. We are monitoring the situation closely and will provide updates as they become available. Cloudflare Status: https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7

We are currently investigating a delay in our Provisioning system that is affecting reboot, resize, and reimage workflows. Servers are still online and responsive. We are currently working to identify the underlying causes. More information will be provided as it becomes available. If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We are investigating errors affecting Checkout services. Customers may experience errors when placing orders. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We are currently investigating a delay in our Provisioning system that is affecting reboot, resize, and reimage workflows. Servers are still online and responsive. We are currently working to identify the underlying causes. More information will be provided as it becomes available. If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We are currently accepting new orders; however, provisioning for Cloud Servers is experiencing a temporary delay. We are continuing to investigate issues where workflows begin, but struggle to finish. We will provide updates as progress is made. Thank you for your patience and understanding, which is truly appreciated.

We are continuing to investigate this issue.

We are currently accepting new orders; however, provisioning for Cloud Servers is experiencing a temporary delay. We are continuing to investigate issues where workflows begin, but struggle to finish. We will provide updates as progress is made. Our engineers are continuing to work on pushing through backlogged workflows Thank you for your patience and understanding, which is truly appreciated.

We are aware of service interruptions affecting domain registrations due to an issue with our vendor, eNom. Our team is tracking the issue and will share updates here as they become available. We apologize for the inconvenience.

We are currently investigating an issue affecting access to the My.liquidweb.com portal. This status post will be updated as more information becomes available. If you have any questions, don't hesitate to get in touch with a member of our support team via live chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

We are currently experiencing issues with accessing the Premium Business Email webmail interface. We are actively working with our email provider to resolve this as quickly as possible. Please note that email delivery is not currently affected. We will continue to post updates here as more information becomes available. If you have any questions, please contact our support team via LiveChat or by submitting a case.

We are currently investigating an issue where the VMware Cloud Director portal is returning a 503 error, making it temporarily inaccessible. Our engineering team is actively working to restore service as quickly as possible. We understand the importance of this tool to your operations and will provide regular updates as we move toward a resolution.

We are aware of an increase in email delivery issues affecting messages sent from Microsoft 365/Outlook to Premium Business email-hosted mailboxes. Some emails may bounce or be delayed due to Microsoft IP addresses appearing on the SenderScore blocklist. If you are experiencing this issue, you can resolve it by safelisting Microsoft's sending IP addresses at the mailbox level: 1. Go to cp.rackspace.com > Domains > Spam settings > Safelists 2. Select your domain 3. Add the following IP ranges: 52.102.%.% 40.107.%.% 52.101.%.% 52.103.%.% We are actively working with our partners to determine if fleet-wide mitigations can be applied. We will provide updates as more information becomes available. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.

Cloudflare is currently investigating issues affecting the Cloudflare Dashboard and related APIs. Customers using the Dashboard or Cloudflare APIs may experience failed requests or see error messages. We are monitoring the progress being made by the Cloudflare team and will keep this space updated.

We are continuing to investigate this issue.

Our Network team detected an emergent issue with our CloudVPN service. Existing customer VPN connections are not impacted, however new attempts are not connecting. Our Engineers are currently investigating the situation and we will provide updates as progress unfolds. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket ([email protected]).

We are currently investigating a networking issue affecting the DC4 location. Our team is actively working on a resolution, and we will keep you updated on the status.

We are currently experiencing an issue affecting access to the Customer Portal. Our teams are actively investigating the cause and working to restore full functionality as quickly as possible. At this time, customers may be unable to log in, and instead will see a maintenance page upon logging in. We will provide updates as soon as more information becomes available. We appreciate your patience while we work to resolve this.

We recently identified an issue with a rack switch in one of our Lansing Data Centers. If your server is located in the affected area, you may have experienced a brief disruption in connectivity or a temporary increase in latency. The Network Team is actively working on a resolution; we are aware of the impact and will keep you updated on progress. Our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.

We are currently investigating an issue that is impacting Windows Servers 2019 with a recent Windows update . We will provide updates as we learn more. If you have any questions or concerns, please contact a member of our support team via live-chat or case ([email protected]).

Our Windows Engineering team is currently investigating a November 11th release KB5068791 (OS Build 17763.8027). Windows support article. https://support.microsoft.com/en-us/topic/november-11-2025-kb5068791-os-build-17763-8027-485c3175-0dc0-45c6-8328-553863ea2cbc#id0ebdh=windows_server_2019. We will provide updates as we have more details to share.

We are currently working to resolve a networking related issue which may result in sites being unreachable at this time. The issue should be resolved shortly, bringing sites back online.