Liquid Web incident
Premium Business Email - Webmail Access Issues
Liquid Web experienced a minor incident on December 29, 2025 affecting Business Email, lasting 8h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 29, 2025, 05:35 PM UTC
We are currently experiencing issues with accessing the Premium Business Email webmail interface. We are actively working with our email provider to resolve this as quickly as possible. Please note that email delivery is not currently affected. We will continue to post updates here as more information becomes available. If you have any questions, please contact our support team via LiveChat or by submitting a case.
- monitoring Dec 29, 2025, 07:38 PM UTC
Our email vendor has implemented a fix for the Premium Business Email webmail access issue, and service access is being restored. We are currently monitoring the situation to ensure stability. Email delivery continues to function normally. We will provide further updates if needed. If you have any questions, please contact our support team via LiveChat or by submitting a case.
- resolved Dec 30, 2025, 02:02 AM UTC
This issue has been resolved. Webmail is now accessible, and we are no longer experiencing any further problems. Again, thank you for your patience! If you have any questions, please get in touch with a member of our support team via live chat or case.