Liquid Web experienced a notice incident on November 24, 2025 affecting Cloud VPS Hosting, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 24, 2025, 07:30 PM UTC
As part of our ongoing effort to provide the best services and prepare for the holidays, we identified that several default php.ini values on client servers were set lower than the improved defaults now used in our current provisioning templates. Lower PHP values can contribute to performance slowdowns, timeouts, or resource-related PHP errors under load. To ensure consistency and improve performance across the fleet: -- Our engineers logged into affected customer servers and increased these PHP configuration values only when the current values were lower than our new, updated standards. -- Our team also adjusted our provisioning templates to provide wiser resource usage for future deployments. These changes were applied safely and did not trigger any PHP-FPM service restarts, ensuring that sites remained online during the updates. Clients may have noticed logins to their servers from internal IP addresses. Updates have been applied across the impacted servers with no issues at this time. We are continuing to monitor for any anomalies or elevated error rates. No action is required from customers. CC-12998
- monitoring Nov 24, 2025, 09:53 PM UTC
This effort does not include servers running Windows Server IIS. Our team is continuing to monitor the progress of these changes.
- resolved Dec 01, 2025, 02:36 PM UTC
All updates have been successfully applied, and no issues have been detected; we are closing this status as resolved. Please reach out if you need further assistance.