Is Liquid Web down?

On July 17th Wordpress.org announced two critical remote code execution (RCE) vulnerabilities commonly known as WP2Shell. These vulnerabilities exist in Wordpress Core and allow an unauthenticated request to execute arbitrary code on the target website. Customers running the Wordpress versions below are strongly advised to upgrade to latest version shown as soon as possible: Wordpress 6.8.x; fixed in 6.8.6 WordPress 6.9.x; fixed in 6.9.5 WordPress 7.0.x; fixed in 7.0.2 WordPress 7.1 beta, fixed in 7.1 beta2 Source: https://wordpress.org/news/2026/07/wordpress-7-0-2-release/ Posted 2 minutes ago. Jul 17, 2026 - 21:44 EDT

Our teams continue to work diligently to assess the impact of the recently disclosed WordPress Core vulnerabilities and verify that appropriate mitigation measures are in place. We remain actively engaged in our investigation and are monitoring the situation for any new developments. We will continue to closely monitor the situation and take any additional steps necessary to maintain system security and stability. If you need assistance or have any concerns, please contact our Support team.

Services have been restored, and websites are currently loading as expected. Our Network team is continuing to investigate the underlying cause and is actively monitoring the environment to ensure stability. At this time, all services appear to be operating normally. If you experience any issues or need assistance, please contact our Support team.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

Given the severity of this vulnerability, Liquid Web Systems Engineers have been proactively upgrading affected Wordpress applications across our fleet. Customers are still strongly encouraged to review their Wordpress websites and, if affected, to update to the patched version as soon as possible.

This incident has been resolved.

A subset of servers within our Phoenix, AZ data center lost power. Our on-site team is investigating.

Primary power has been restored, and we are monitoring the situation.

This incident has been resolved.

We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update. Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts. Our Engineering team is currently working to restore services. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding while we work to restore normal service.

A fix has been implemented, and our Engineering team is monitoring the affected servers to confirm Apache services remain stable.

This incident has been resolved.

It has been brought to our attention that a large subset of our cPanel customers are seeing an error message when attempting to log into WHM. "Invalid License File. Incorrect authority delivering the license." WebPros (cPanel) is aware of the issue and they are currently investigating. We appreciate your patience as they work to resolve the issue.

cPanel has been working on improving the performance of their licensing servers and implemented changes. We are seeing access to WHM and cPanel restored without intervention from support. If you are still having issues please reach out to support and we will be happy to assist.

WebPros has stated that the issue has been resolved and that servers should begin to renew licenses properly. If you are still experiencing issues logging in, feel free to contact us via chat or email and we can expedite the resolution.

We have observed continued stability, and the cPanel licence updates have gone smoothly so far. If you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.

We are investigating issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We are investigating an issue affecting connectivity between our Phoenix Data Center and internal services. We have identified that the issue is related to network connectivity with an upstream provider during a scheduled maintenance window. At this time, customer-facing services are expected to remain accessible from public networks, and we have not identified a widespread impact to externally accessible services. Our Engineers are actively working with the upstream provider to restore full connectivity as quickly as possible. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We are seeing continued improvement in network connectivity as the affected links begin to recover. All customer websites and servers remain online and accessible. The scheduled maintenance is still in progress, and our Engineering team is actively monitoring the environment to ensure connectivity is fully restored. We will continue to provide updates as additional information becomes available. Need help? Chat with us or create a case via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.