Liquid Web experienced a minor incident on December 18, 2025 affecting VMware Cloud, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 07:11 PM UTC
We are currently investigating an issue where the VMware Cloud Director portal is returning a 503 error, making it temporarily inaccessible. Our engineering team is actively working to restore service as quickly as possible. We understand the importance of this tool to your operations and will provide regular updates as we move toward a resolution.
- identified Dec 18, 2025, 08:20 PM UTC
We have successfully identified the root cause of the 503 errors affecting access to the VMware Cloud Director portal. Our engineering team is currently applying a fix to restore full access. Portal Access: Users may continue to experience 503 errors when attempting to log in to the management interface. Server Stability: All existing virtual servers and workloads hosted on VMware remain fully operational and unaffected. This issue is strictly limited to the management portal interface. We will provide another update as soon as the fix has been fully implemented and verified.
- monitoring Dec 18, 2025, 08:41 PM UTC
The engineering team has successfully completed the necessary maintenance, and full access to the VMware Cloud Director portal has been restored. All management portal functionalities are now fully operational. We are continuing to monitor the environment to ensure sustained stability. As noted throughout the incident, all virtual server workloads remained unaffected and fully operational during this period.
- resolved Dec 18, 2025, 10:50 PM UTC
This incident has been resolved.