Liquid Web incident

Partial Impact to VPS Resize, Reboot, and Reimage Workflows

Minor Resolved View vendor source →

Liquid Web experienced a minor incident on January 7, 2026 affecting Cloud VPS Hosting and Management Portal, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 06:02 AM UTC
Resolved
Jan 08, 2026, 08:25 PM UTC
Duration
1d 14h
Detected by Pingoru
Jan 07, 2026, 06:02 AM UTC

Affected components

Cloud VPS HostingManagement Portal

Update timeline

  1. investigating Jan 07, 2026, 06:02 AM UTC

    We are currently investigating a delay in our Provisioning system that is affecting reboot, resize, and reimage workflows. Servers are still online and responsive. We are currently working to identify the underlying causes. More information will be provided as it becomes available. If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.

  2. identified Jan 07, 2026, 08:59 AM UTC

    The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available. Thank you for your patience.

  3. investigating Jan 07, 2026, 03:09 PM UTC

    We are currently accepting new orders; however, provisioning for Cloud Servers is experiencing a temporary delay. We are continuing to investigate issues where workflows begin, but struggle to finish. We will provide updates as progress is made. Thank you for your patience and understanding, which is truly appreciated.

  4. investigating Jan 07, 2026, 11:14 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jan 07, 2026, 11:16 PM UTC

    We are currently accepting new orders; however, provisioning for Cloud Servers is experiencing a temporary delay. We are continuing to investigate issues where workflows begin, but struggle to finish. We will provide updates as progress is made. Our engineers are continuing to work on pushing through backlogged workflows Thank you for your patience and understanding, which is truly appreciated.

  6. monitoring Jan 08, 2026, 02:05 AM UTC

    Our Engineers have identified the issue and implemented a fix. We are starting to see improvements in the operation, and past workflows are now functioning as expected. We will continue to monitor the situation closely. Thank you for your patience and understanding.

  7. resolved Jan 08, 2026, 08:25 PM UTC

    This incident has been resolved.